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10. TROUBLESHOOTING AND WARRANTY
If you believe the washing machine is not working correctly, consult the quick guide
provided below which includes some practical tips on how to fix the most common
problems.
ERROR CODE FORMAT
Error shown
Possible causes and practical solutions
E2
(with display)
2 flashes of the LEDs
(without display)
The machine cannot load water.
Make sure the water supply tap is open.
Make sure the water supply hose isn’t bent, kinked or trapped.
Make sure the drain pipe is at the proper height (see installation section).
Close the water supply tap, unscrew the filler hose from the back of
the washing machine and make sure the “anti-sand” filter is clean
and not blocked.
Check that the filter is not clogged or that there are no foreign bodies
inside the filter compartment that can obstruct the proper flow of water.
E3
(with display)
3 flashes of the LEDs
(without display)
The washing machine does not drain water.
Check that the filter is not clogged or that there are no foreign bodies
inside the filter compartment that can obstruct the proper flow of water.
Make sure the drain hose isn’t bent, kinked or trapped.
Make sure the home drainage system is not blocked and is allowing
water to flow through without obstruction. Try to drain the water in the sink.
E4
(with display)
4 flashes of the LEDs
(without display)
There is too much foam and/or water.
Ensure the correct amount of detergent is being used and the
detergent is designed for use in a washing machine.
E7
(with display)
7 flashes of the LEDs
(without display)
Door problem.
Make sure the door is correctly closed.
Make sure the clothes inside the drum are not preventing the door
from closing fully.
If the door is locked, turn off and unplug the washing machine from
the electrical supply socket, wait 2-3 minutes and reopen the door.
Any other code
Turn off and unplug the washing machine, wait a minute. Turn on the
machine and restart a program. If the error occurs again contact an
Authorised Customer Service Centre directly.
FOR SMART TOUCH MODELS
The
Candy simply-Fi
app has a Smart Check-up function that allows you to confirm
the functionality and status of the product at any time. To use the
Candy simply-Fi
app you
will need an Android smartphone with NFC technology. More info can be found on the App.
If the display of the machine is showing an error (by a code or blinking LEDs), you
should turn on the App on your Android smartphone, with NFC on.
Place your smart phone against the Smart Touch logo on the control panel. You should
now be able to read the fault directory to solve the issue.
l
Models with a display:
the error is shown by a number preceded by the letter “E”
(example: E2 = Error 2).
l
Models without display:
an error is shown by a sequence of flashes of every LED.
The error code is shown by the number of flashes followed by a pause of 5 seconds
(example: two flashes – pause 5 seconds – two flashes – repeating = Error 2).
