Part 11
FREQUENT PROBLEMS & SOLUTIONS
Problems
Causes
Solutions
Spa Pump
Does Not
Operate
• GFCI tripped
• GFCI broken
• Check power source
• Power failure
• Reset GFCI/check if the cable is rated 2kW / 15A
• Call for service if it does not reset
Spa Pump
Does Not
Heat Properly
• Temperature set is too low
• Filter Cartridge is dirty
• Water level is too low
• Heating element failed
• Ensure inlet/outlet ports are not blocked
• Set to a higher temperature
• Clean/replace the filter cartridge
• Fill water to min. water level
• Call for service
Jet Massage
System Does
Not Work
• Pump is too hot
• 30-minute auto shut off
feature is activated
• Something is wrong with
the control panel
• Unplug the GFCI cord
• When the pump has cooled, reset the GFCI and press ‘JETS’ to
reactivate
• Call for service if it does not reset
Water Filtration
Is Not
Working
• Dirty filter cartridge
• Inlet/outlet port blocked
• Air lock
• Something is wrong with
the control panel
• Clean/replace the filter cartridge
• Clean the inlet/outlet ports
• Purge air from the pump as previously outlined
• Call for service if it does not reset
Portable Control
Unit Leaking
• Adaptor seal improperly
located
• Water leakage from pump
body
• Check the pump body
• Call for service
Spa Leaking
• Leak at Connector Hose
• Leak at PCU
• Leak from Spa Liner
• Check/replace Connector Hoses
• Make sure all O-Rings are in place
• Call service for additional assistance
Water Is Not
Clean
• Insufficient filtering time
• Dirty filter cartridge
• Improper chemical treatment
• Clean/replace the filter cartridge
• Change the spa water completely
• Refer to the chemical manufacturer’s
instructions.
Red Light
Blinking
• Spa has reached set
temperature
• The PCU does not stop heating until the current water
temperature reaches the set temperature indicated
by the ‘blinking’ red light.
Accessories (0ptional)
3 Pack Filter (Buy 3 Get 1 Bonus)
3 x 15 ft² slip replacement microban filters for Canadian Spa Co. portable spas.
This filter 4 pack should be changed every 1-2 months (depending on usage).
Portable Chemical Kit:
This chemical kit is an excellent addition to any spa and provides users with all of the essential spa
chemicals needed to keep a spa balanced. The following chemicals are included in the kit:
Chlorinated Granules 800g • Alkalinity Booster 800g • pH Up 1kg • pH Down 1kg • Test Strips
Booster Seat:
Water filled booster seat for added comfort and great for small children.
Round 7’ Cover Cap:
Waterproof, tough and durable • Prevent cover colour bleaching • Resists UV damage • Elastic
sewn into 12” (30.5 cm) hemmed skirt for a snug fit • Fits most spa models and shapes • Made
from durable woven polyethylene
Hard Top Cover (Rio Grande or Swift Current)
Thick tapered cover for unparalleled heat retention • 5” skirt length • Commercial quality zipper
• Locking straps for added protection • Tough mesh bottom with rugged reinforced stitching
Step:
Simple to assemble, these spa steps allow for quick and easy entry into a spa while providing a
non-slip surface for safety.
• No tools required to assemble • Made of durable UV protected polypropylene
Spa Surround Furniture:
All items are customizable to create your own personal spa furniture configuration.
Items Include: • Sofa • Bar Table • Side Table • Planter • Step
Sofa
Bar Table
Side Table
Planter
Step
Cradle Cover Lifter
Cover lifter for the portable spas, fits underneath the spa and has a gas shock for easy lifting and
removal of the spa cover. This is the perfect lifter for round and octagonal spas
Aromatherapy Beads
To be placed inside the aromatherapy canister in your spa • Does not affect the chemistry of the
spa water • 6 scents available: Discovery - Eucalyptus, Romantic - Rose, Spring - Green Tea,
Relaxation - Lavender, Vigour - Chamomile, Time - Strawberry Champagne
Headrest & Cup Holder Set
Set of 2 headrests with built-in dual cupholders • Constructed of a durable and comfortable
moulded foam • Attaches to the rim of the spa
