B A N F F S A U N A
s u p p o r t . c a n a d i a n s p a c o m p a n y . c o m
(10)
Troubleshooting
Canadian Spa Customer Service
In the unlikely event that a customer experiences an issue we provide multiple channels to contact us. A specific ticket number will then be assigned to the
customer/issue, which enables us to have all information in one place, from order status, any outstanding customer service issues to previous customer
history. Based on the issue we will ship the replacement part to the customer. This is followed up with a short email to confirm that the job was completed to
their satisfaction.
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chat
Log
support
ticket
Phone
Support
agents
Solve
over the
phone
Ship
parts
Service portal
Log a
service ticket
Resolved
Question
or issue
Email: [email protected]
PROBLEM
1. Power indicator light not on
or beeping sound coming from
sauna
2. Function indicator light not on
3. Infrared Heater will not heat up
4. Sauna room not maintaining
correct temperature
5. Burning smell
6. The light not working
EXPLANATIONS
• Power cord is not plugged-in
• The fuse is burned out
• Check or replace the fuse.
• Check temp probe in correct location
• The corresponding indicator light is
broken or burned out.
• The wiring or some electronic
component in the circuit has failed
• The heater is broken its life will be
shortened gradually from excessive use.
• The fuse is burned out.
• The wiring connection for the heater is
loose or in the wrong location.
• The circuit board is not functioning.
• Problem with heater.
• Incorrect setting on control panel
• The temperature sensor wire may be loose
or broken.
• Circuit problems causing burning of
components in the electrical system.
• The light bulb is burned out.
• The bulb is not secured in the base
• The socket is broken.
• Problems with electrical control panel.
SOLUTIONS
• Check for power to the outlet.
• Check connection between power cord and main
control unit.
• Remove temperature sensor and reinstall
• Repair or replace the control panel.
• Repair or replace what has failed in that circuit.
• Replace with a new heater of the same specifications.
• Check or replace the fuse.
• Check it, and reconnect tightly.
• Check power output on the circuit board
• See item #3
• Power sauna off and on to reset
• Check sensor wire connection and condition.
Check to see if sensor head is visible inside the sauna room.
• Unplug sauna, check the voltage.
• Call your local service technician
• Replace light bulb.
• Make sure the bulb is tight enough to make
good contact in the light fixture.
• Replace it.
• Check or replace the panel.
