Troubleshooting
Service Instructions
Problems and Solutions
the detergent drawer after
the washing is complete
Washing machine vibrates
or is too noisy
The drainage pump has
abnormal noise
Abnormal door lock
Abnormal water supply
Abnormal draining
Imbalance alarm
Button stuck
Extreme low water level with
standard watering times
Abnormal communication
between computer board and
frequency conversion board
Overtop water temperature
for above 5 seconds
Water level sensor abnormity
The displayed washing time deviates
from the actual washing time
The pre-wash detergents in the
detergent drawer do not flow into
the drum
◆ Check if the water pressure is sufficient when washing.
◆ Check if the detergents are put in the injection port of the detergent drawer.
◆ Check if the washing powder are damp and caking.
◆ Check if the washing program with the pre-wash function is selected.
◆ There is deviation in the weight of laundry, watery supply time
and balancing time.
◆ Check if the drainage pump filter is blocked by laundry flocks and
clean the debris filter timely to kill the noise.
◆ Check if the door is opened and make sure the door is closed firmly.
◆ Whether the wiring harness of the computer board falls off.
◆ Clean the debris filter.
◆ Check if the drain hose is properly installed.
◆ Check if the end of the drain hose is too low. (Check if the drain hose
support is damaged)
◆ Check if the end of the drain hose is steeped in the water.
◆ Power off the machine to check if the wire connecting the motor and
the electric reactor falls off.
◆ Check if the patch cord of the motor and cables fall off.
◆ Check if the computer board wirings fall off.
◆ Restart the machine
◆ Check if the plug wire of the water level sensor is in poor contact.
◆ The supply voltage is unstable.
◆ The program will start automatically when the voltage is stable.
◆ Recover the button.
◆ Check if the water supply faucet is turned on.
◆ Clean the water supply valve filter.
◆ Check the water pressure.
◆ Check if the washing machine is set on an uneven surface. If the
surface is uneven, adjust the leveling leg to level the appliance.
◆ Check if the shipping bolts are removed.
◆ Check if the washing machine is touching any other objects.
◆ Check if the laundry load is balanced in the inner drum of the washing machine.
Phenomenon
Solution
Error messages description
dF
SF
_F
LF
uF
bF
CF
PF
HO
Error code
Solution
Code description
