Assistance
Products may not be returned without prior authorization. The following
contact information is for US and international customers residing in countries
served by Campbell Scientific, Inc. directly. Affiliate companies handle repairs
for customers within their territories. Please visit
www.campbellsci.com
to
determine which Campbell Scientific company serves your country.
To obtain a Returned Materials Authorization (RMA), contact CAMPBELL
SCIENTIFIC, INC., phone (435) 227-9000. After an application engineer
determines the nature of the problem, an RMA number will be issued. Please
write this number clearly on the outside of the shipping container. Campbell
Scientific’s shipping address is:
CAMPBELL SCIENTIFIC, INC.
RMA#_____
815 West 1800 North
Logan, Utah 84321-1784
For all returns, the customer must fill out a “Statement of Product Cleanliness
and Decontamination” form and comply with the requirements specified in it.
The form is available from our website at
www.campbellsci.com/repair
. A
completed form must be either emailed to
or faxed to
(435) 227-9106. Campbell Scientific is unable to process any returns until we
receive this form. If the form is not received within three days of product
receipt or is incomplete, the product will be returned to the customer at the
customer’s expense. Campbell Scientific reserves the right to refuse service on
products that were exposed to contaminants that may cause health or safety
concerns for our employees.
