4. Camera live view worked fine before, but now it is unstable on the tablet.
If it worked fine before, you might want to reboot the affected devices. To reboot the wireless AP and IP
cameras, you just need to disconnect the power adaptor, and reconnect it after 10 seconds. If it does
not solve the problem, you can restart CameraFTP VSS software, or reboot the Windows tablet.
5. Please do not turn off the tablet
The CameraFTP VSS software is responsible for encoding the video stream into H.264-based MP4 clips
and upload them to the cloud. You shall never power off the tablet or quit VSS unless you really want to
stop recording.
6. Please make sure your CameraFTP account is in good standing
You must make sure that your CameraFTP account is in good standing. If you cancel your subscription,
the service will stop working. Please also make sure that you pay your service fees on time. You can
setup automatic debiting, or pay annually.
Configuration Steps Made by CameraFTP Technicians
In order to minimize the configuration steps for non-tech users, CameraFTP's experienced technicians
have pre-configured the hardware and software to ensure they are seamlessly integrated with our
service and that it works out of the box. The main steps include:
Configure all cameras to connect to the included Wireless AP;
Configure the camera time and the video / image resolution;
If the system does not include a Windows tablet, then we also perform:
Configure each camera to upload data to CameraFTP's FTP server based on the service plan.
If the system includes a Windows tablet, then we also perform:
Configure the tablet to connect to the included wireless AP;
Install CameraFTP VSS on the tablet;
Configure VSS to add all cameras and upload data to CameraFTP based on the service plan;
Stop and disable non-essential Windows services such as Windows desktop search;
Stop and disable Windows update service.
We must disable Windows update service as it uses too much system resources and may cause
the device to automatically reboot. If you like, you can manually run Windows update.
Summary of Contents for NVR-MT1003
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