Troubleshooting guide
2
Troubleshooting guides – Network music streaming
If you have trouble connecting the Stream Magic product to your network, these steps
may help to resolve the problem:
-
Confirm that a connected PC can access the Internet (i.e. can browse the web) using
the same network
-
Check that a DHCP server is available, or that you have configured a static IP address
on the Stream Magic product. You can configure a static IP address on the radio
using the menu item ‘Settings -> Network Config -> Edit Config’, and then select ‘No’
for ‘Auto (DHCP)’. DHCP is however, the recommended method.
-
Check that your network’s firewall is not blocking any outgoing ports. A firewall is a
dedicated appliance, or software running on a computer or router, which inspects
network traffic passing through it, and denies or permits passage based on a set of
rules. It is a software or hardware that is normally placed between a protected
network and a non-protected network and acts like a gate to protect assets to
ensure that nothing private goes out and nothing malicious comes in.
-
As a minimum, the Stream Magic product needs access to UDP and TCP ports 80, 5
54, 1755, 5000, 6000 and 7070. You will need to enter your router’s setup to check
these firewall settings and also the settings in any additional firewall software
running on your computer will need to be checked.
-
Check your access point does not restrict connections to a particular MAC addresses.
You can view the Stream Magic product’s MAC address using the menu item
‘Settings -> Network Config -> View Config -> MAC address’.
-
If you have an encrypted Wi-Fi network, check that you have entered the correct key
or passphrase into the Stream Magic product. Remember that text-format keys are
case sensitive. If, when attempting to connect to an encrypted network, your Stream
Magic product displays: ‘Wireless error’ followed by a 5-digit number, then please
ensure that you enter the correct passphrase for the network. If the problem
persists, then you may need to consult your network configuration.
If you have problems with UPnP playback always check the following:
-
Ensure your chosen UPnP server software is capable of serving the file type you are
trying to access. Some servers do not serve FLAC for instance.
-
The Stream Magic product can only play non DRM files. Files that have DRM controls
cannot be played by the Stream Magic product. Some servers may be able to
authorise and de-crypt Microsoft Playsforsure before then serving the content to the
Stream Magic product but this operation is not guaranteed as it is purely a function
of the server.
-
If attempting to play 24-bit WAV or FLAC content note a wired Ethernet connection
is normally required for reliable operation due to bandwidth considerations.
-
Check the Stream Magic product is capable of playing back the file type you are
trying to access. WMA, AAC, MP3, Vorbis, FLAC and WAV can currently be played.
The Stream Magic product does not support ALAC, WMA Pro, WMA lossless, RAW,
AU or other file types not mentioned.
