Instructions for use
Calmark POC - Neo
IFU_Calmark_Neo_3-55004-EN_107
10 (15)
15
T
ROUBLESHOOTING
Problem
Description Cause
Action suggested
The instrument shows an
error code
Can be a temporary problem
Turn the system off, wait 30 seconds
and turn the system on again. If the
error code remains, see respective error
code.
The instrument does not
start
Battery uncharged
Connect the adapter to the instrument
and to the wall outlet. If this does not
solve the problem, contact your
distributor.
W60
Temporary malfunction of the
instrument
Turn off the instrument and wait 60
minutes, then turn the instrument on
again. If the problem persists even after
a few attempts, contact your
distributor.
R0
Malfunction of the instrument Contact your distributor.
R1
Instrument glass surface dirty Open the lid, remove the test cassette
and discard it. Lift up the cassette
holder.
Take a clean paper with water and soap
and/or 70% isopropyl alcohol and clean
the glass surface. Repeat test with a
new cassette. Make sure that the
cassette bottom is clean and detection
filter has no visible defects.
R100
Malfunction of the instrument Contact your distributor.
T1
Invalid test
Open the lid, remove the test cassette
and discard it. Redo the test with a new
cassette.
Possible issues:
•
detection area not filled
properly/completely due to
insufficient sample volume
•
sample hemolysis
•
sample level of hematocrit above
product specifications
•
slow filling time (above 75 sec)
•
failed blood separation – blood
leakage into the detection filter
C100
Use of an expired test cassette Open the lid, remove the test cassette
and discard it. Redo the test with a new
cassette from a valid batch.
C101
Use of a used test cassette
Open the lid, remove the test cassette
and discard it.
Redo the test with a new cassette.
C102
Unknown test cassette
Open the lid, remove the test cassette
and discard it. Redo the test with a valid
cassette intended for Calmark Neo.
