Calix GigaSpire BLAST u6me, Installation Manual

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.
These reset functions can be used as troubleshooting and/or operations tools for
reset/removal scenarios, whether the device is deployed as a Residential Gateway or as a
subtended WAP or Satellite (GigaSpire BLAST or GigaMesh). Hardware-invoked resets
behave differently depending on how long the reset button is pressed, as described below.
Function Where Performed
Basic Reset
1
Hardware: Press Reset button once for 1 second
Software: EWI > Utilities > Reboot
Configuration Reset
2
Hardware: Press and hold Reset button for 15+
seconds
Software: EWI > Utilities > Restore Defaults
Factory Reset Hardware: no option
Software (for support user only): EWI > Support >
Tools > Smart Activate > Factory Reset
Note: For operators with cloud based network management systems, remote resets can be
invoked as follows:
1
(https://www.calix.com/content/calix/en/site-prod/library-html/software-products/cloud/nm/support/help/index.htm#
88688.htm) System Tools > Reboot
(https://www.calix.com/content/calix/en/site-prod/libraryhtml/software-products/cloud/nm/support/help/index.htm#8
8688.htm)
2 System Tools > Factory Reset
(https://www.calix.com/content/calix/en/site-prod/libraryhtml/software-products/cloud/nm/support/help/index.htm#8
8687.htm) (option actually performs just a configuration reset)
The table below provides additional notes for each Reset event:
BLAST Reset Behavior
Reset Type How Invoked Expected Behavior Notes
Basic Reset -
Hardware
Press Reset button
 Router or satellite reboots

RG configuration and subscriber's
custom settings persist
Pressing the Reset button performs a standard power cycle.
All configuration information persists. Device goes off-line for
2-3 minutes while it completes the reboot process.
Basic Reset -
Software
EWI > Utilities > Reboot
 Router reboots

RG configuration and subscriber's
custom settings persist
Subscriber (Admin user) has access to the EWI to invoke a
soft reset. All configuration information persists. Device goes
off-line for 2-3 minutes while reboot process completes.
Configuration
Reset -
Hardware
Press and hold Reset
button (10+ seconds)
 Router or satellite reboots
 RG configuration and subscriber's
custom settings reset to defaults
 Service provider applied
management settings persist
Reset button must be pressed and held until LEDs flash
(after about 10 seconds). Device goes off-line while it
completes the reboot process. Residential Gateway (RG)
configuration settings include all subscriber- configurable
information such as login credentials for Admin user, SSIDs,
LAN IP scope, etc., all of which reset to defaults.
Configuration
Reset -
Software
EWI > Utilities > Restore
Defaults
 Router reboots
 RG configuration and subscriber's
custom settings reset to defaults
 Service provider applied
management settings persist
Subscriber (Admin user) has access to the EWI to invoke a
configuration reset. Device goes off-line while it completes
the reboot process. Residential Gateway (RG) configuration
settings include all subscriber- configurable information such
as login credentials for Admin user, SSIDs, LAN IP scope,
etc., all of which reset to defaults.
Factory Reset -
Software
EWI > Support Menu >
Tools > Smart Activate >
Factory Reset
 Router reboots

RG configuration settings reset to
factory defaults
 Service provider applied
management settings reset to
factory defaults
Function available only to operators via EWI Support user
(not available to subscriber/Admin user). Service provider
management settings include all information visible on the
EWI Support tab, such as login credentials for Support user,
TR-69 ACS URL and login credentials, SPID, etc., all of
which reset to defaults.