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Warranty Information.
1.
Extent of Warranty.
(a) Subject to clauses 2 and 3, Caldervale Technology Ltd warrants to the
end-user customer that its products will be free from defects in
materials and workmanship, for six months after the date of purchase
by the end-user customer, subject to providing proof of purchase.
(b) If Caldervale Technology Ltd receives, during the warranty period,
notice of a defect in product which is covered by this warranty,
Caldervale Technology Ltd shall either repair or replace the product, at
its option. Any replacement product may be either new or like-new,
provided that it has functionality at least equal to that of the product
being replaced.
(c)
All warranty work will be carried out by Caldervale Technology Ltd
unless otherwise agreed. On-site warranty and repair or replacement
services are available from authorised Caldervale Technology Ltd
service facilities world-wide.
(d) Customers shall prepay shipping charges for products returned to
Caldervale Technology Ltd for warranty service, and Caldervale
Technology Ltd will charge for return of the products back to the
customer.
(e) This warranty statement gives the customer specific legal rights. The
customer may also have other rights which vary from country to
country in the world.
2.
Pre-conditions for Warranty Application.
Caldervale Technology Ltd’ warranty covers only those defects
which arise as a result of normal use of the product, and this
warranty shall only apply in the following circumstances:
(a) All the instructions contained in the operating manual have been
complied with;
(b) None of the following apply:
(i)
Improper or inadequate maintenance;
(ii)
Physical abuse;
(iii)
Unauthorised modification, misuse or any use not in accordance
with the operating manual and good industry practice;
(iv)
Operation outside the products specifications;
(v)
Improper site preparation or maintenance; and
(vi)
Faulty pipe.
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