12
49-7000066 Rev. 0
Problem
Possible Cause
What to Do
Oven will not start
A fuse in your home may be blown or the circuit
breaker tripped
Replace fuse or reset circuit breaker.
Power surge
Unplug the microwave oven, then plug
it back in.
Plug not fully inserted into wall outlet
Make sure the 3-prong on the oven is
fully inserted into the wall outlet.
Door not securely closed
Open the door and close it securely.
Control panel lighted,
yet oven will not start
Door not securely closed
Open the door and close it securely.
START/PAUSE button not pressed after entering
cooking selection
Press START/PAUSE.
Another selection entered already in oven and
CANCEL/OFF button not pressed to cancel it
Press CANCEL/OFF.
Cooking time not entered after pressing COOK TIME Make sure you have entered cooking
time after pressing COOK TIME.
CANCEL/OFF was pressed accidentally
Reset cooking program and press
START/PAUSE.
CONTROL LOCKED
appears on display
The control has been locked
Press and hold LOCK CONTROL for
about 3 seconds to unlock the control
Floor of the oven is
warm even when the
oven has not been
used
The cooktop light is located below the oven floor.
When light is on, the heat it produces may make the
oven floor get warm
This is normal.
You hear an unusual
low-tone beep
You have tried to change the power level when it is
not allowed
Many of the oven’s features are preset
and cannot be changed.
Vent fan comes on
automatically
The vent fan automatically turns on to protect the
microwave if it senses too much heat rising from the
cooktop below
This is normal.
There are sparks in
the oven
• Metal or foil touching the side of the oven.
• Turntable ring support not installed correctly.
• Foil not molded to food (upturned edges act like
antennas).
• Metal, such as twist-ties, poultry pins, or gold-
rimmed
dishes, in the microwave.
• Recycled paper towels containing small metal
pieces
being used in the microwave.
• The metal rack (on some models) not installed
correctly so it touches the microwave wall.
Verify the turntable ring support and
(if applicable) metal rack are installed
correctly. Remove other arcing
sources from the oven.
Bluetooth
connection not paired
Power interruption may disrupt bluetooth connection
Try to reconnect by initiating the
CHEF CONNECT process on the
Café Range, then holding the CHEF
CONNECT button for 3 seconds on
the microwave. This will restart the
pairing process. If this does not work,
unplug unit or reset the circuit breaker
to reset the control.
Things that are normal with your microwave oven.
■
Moisture on the oven door and walls while cooking. Wipe
the moisture off with a paper towel or soft cloth.
■
Moisture between the oven door panels when cooking
certain foods. Moisture should dissipate shortly after
cooking is finished.
■
Steam or vapor escaping from around the door.
■
Light reflection around door or outer case.
■
Dimming oven light and change in the blower sound at
power levels other than high.
■
Noises while oven is operating.
Troubleshooting tips ...
Before you call for service
