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Troubleshooting Tips ...
Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to schedule service. Check out
self-help videos and FAQ at
cafeappliances.com/support.
Problem
Possible Cause
What To Do
Surface units will not
maintain a rolling boil
or cooking is not fast
enough
Improper cookware being used.
Use pans which are flat and match the diameter of
the surface unit selected.
In some areas, the power (voltage) may be
low.
Cover pan with a lid until desired heat is obtained.
Surface units do not
work properly
A fuse in your home may be blown or the
circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
Cooktop controls improperly set.
Check to see the correct control is set for the
surface unit you are using.
Surface unit stops
glowing when turned to
a lower setting
The unit is still on and hot.
This is normal.
Scratches (may appear
as cracks) on cooktop
glass surface
Incorrect cleaning methods being used.
Scratches are not removable. Tiny scratches will
become less visible in time as a result of cleaning.
Cookware with rough bottoms being used or
coarse particles (salt or sand) were between
the cookware and the surface of the cooktop.
Cookware has been slid across the cooktop
surface.
To avoid scratches, use the recommended
cleaning procedures. Make sure bottoms of
cookware are clean before use, and use cookware
with smooth bottoms.
Areas of discoloration
on the cooktop
Food spillovers not cleaned before next use.
See the Cleaning the glass cooktop section.
Hot surface on a model with a light-colored
cooktop.
This is normal. The surface may appear discolored
when it is hot. This is temporary and will disappear
as the glass cools.
Plastic melted to the
surface
Hot cooktop came into contact with plastic
placed on the hot cooktop.
See the Glass surface—potential for permanent
damage section in the Cleaning the glass cooktop
section.
Pitting (or indentation)
of the cooktop
Hot sugar mixture spilled on the cooktop.
Call a qualified technician for replacement.
My new oven doesn't
cook like my old one.
Is something wrong
with the temperature
settings?
Your new oven has a different cooking system
from your old oven and therefore may cook
differently than your old oven.
For the first few uses, follow your recipe times
and temperatures carefully. If you still think your
new oven is too hot or too cold, you can adjust the
temperature yourself to meet your specific cooking
preference.
NOTE:
This adjustment affects Bake,
and Convection Bake temperatures; it will not
affect Convection Roast, Broil or Clean.
Food does not bake
properly
Oven controls improperly set.
See the Cooking Modes section.
Rack position is incorrect or rack is not level.
See the Cooking Modes section and Cooking
Guide.
Incorrect cookware or cookware of improper
size being used.
See the Cookware section.
The probe is plugged into the outlet in the
oven.
Unplug and remove the probe from the oven.
Oven temperature needs adjustment.
See the Special Features section.
Ingredient substitution
Substituting ingredients can change the recipe
outcome.
TROUBLESHOOTING
TIPS
Summary of Contents for CES700M
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