17
Troubleshooting
Problem Cause
Solution
Appliance does not
work/does not turn
on
No power is connected to the appliance
■ Check cable and plug are connected
to power and press the "on" button
■ Check GSI plug
No or delayed
response from
pressing buttons on
control panel
Panel may be dirty or wet
Clean the panel with cloth provided and
ensure panel is dry
Coffee is not hot
enough
Cup is not preheated
Run hot water in the cup prior to
brewing to warm up.
Or place your cup on top of the unit
prior to use.
Temperature is set too low
Connect appliance to SmartHQ app
(page 19) and raise temperature to
preferred setting.
Water/Steam does
not come out of
steam wand
Excessive scale has built up
Descale the appliance as directed on
page 14.
Empty system function may have been
used
Run the hot water function until water
starts dispensing
Pump airlock (air in the water pump)
Run the hot water function until water
starts dispensing
Something is blocking the steam wand
Run the hot water function until water
starts dispensing
Coffee does not come
out of portafilter
Coffee is tamped too tightly in the
portafilter.
Empty portafilter and try again with a
larger grind size or less force while
tamping.
The dose of coffee is too high
Use a coarser grind size or less dosage.
Espresso shot has no
cream
Coffee ground is too coarse
Adjust coffee bean grind size to a
smaller setting during grinding operation
or use a double layer filter provided.
Coffee beans are not fresh
Change or use appropriate coffee beans
Appliance takes too
long to heat up
Excessive scale has built
Descale the appliance
Water tank is empty
but "Add Water" alert
does not show up
Water sensor is detecting water on the
outside of the water tank
■ Wipe the water tank and back area
completely dry.
■ Avoid pouring water directly into the
water tank. It is recommended to pull
out water tank, fill, then replace in
the unit.