Healthcare Assurance Programs
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©2019 CAE 905K560252 v1.0
CAE
Luna
Plan Period
Assurance plans are not ordinarily offered for periods of less than one year. However, multiple-year
plans may be arranged for up to an additional three years. Discounts are available for purchase of
multiple-year plans.
Limitations of Plan
Your exclusive remedy for any defective patient simulators is limited to the repair or replacement of
the defective patient simulator.
CAE Healthcare may elect which remedy or combination of remedies to provide at its sole discretion.
CAE Healthcare shall have a reasonable time after determining that a defective material exists to
repair or replace the identified defective material. CAE Healthcare’s replacement material will be
manufactured from new and/or serviceable parts. CAE Healthcare’s Assurance plan applies to
repaired or replaced materials for the balance of the applicable period of the original support and
maintenance plan or ninety days from the date of shipment of a repaired or replaced material,
whichever is longer. CAE Healthcare warrants its labor for 30 days or the balance at the applicable
period of the original support and maintenance plan, whichever is greater.
CAE Healthcare shall not be liable under this Assurance plan for incidental or consequential
damages, or in the event of any unauthorized repairs or modifications have been made or
attempted, or when the product, or any part thereof, has been damaged by accident, misuse or
abuse. This plan does not cover normal wear or tear, staining, discoloration or other cosmetic
irregularities that do not impede or degrade product performance. Any damage or malfunction as a
result of the installation of software or hardware, not authorized by CAE Healthcare, will be repaired
under the Time and Materials service plan (see
Time and Materials
section).
CAE Healthcare’s Assurance plans do not cover products that have been received improperly
packaged, altered or physically damaged. Products will be inspected upon receipt.
Some states in the USA do not allow the exclusion or limitations of incidental or consequential
damages, so the limitations above may not apply to you. The Assurance plan gives you specific legal
rights and you may also have other rights, which vary from state to state.
Return Materials Authorization (RMA)
No product may be returned directly to CAE Healthcare without first contacting CAE Healthcare for an
RMA number. If it is determined that the product may be defective, the customer will be given an
RMA number and instructions for returning the product. An unauthorized return (e.g., one for which
an RMA number has not been issued) will be returned at the customer’s expense. Authorized
shipments are to be shipped prepaid to the address on the RMA. The original box and packaging
materials should be kept for storing or shipping your product. To request an RMA, please contact
Customer Service.
