Cadillac 2016 Limited Warranty And Owner Assistance Information Download Page 5

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Cadillac Limited Warranty and Owner Assistance Information (GMNA-

Localizing-U.S-9087649) - 2016 - crc - 3/10/15

2016 Cadillac Limited Warranty and

Owner Assistance Information

State Warranty

Enforcement Laws

. . . . . . . . . . . 31

Warranty Information for

California Only

. . . . . . . . . . . . . . . 32

Special Coverage Adjustment

Programs Beyond the Warranty
Period

. . . . . . . . . . . . . . . . . . . . . . . . 33

Customer Assistance

Offices

. . . . . . . . . . . . . . . . . . . . . . . . 34

Customer Assistance for Text

Telephone (TTY) Users

. . . . . . . 35

Roadside Assistance

Program

. . . . . . . . . . . . . . . . . . . . . . 36

Courtesy Transportation

Program

. . . . . . . . . . . . . . . . . . . . . . 37

Summary of Contents for 2016 Limited

Page 1: ......

Page 2: ...it available to a Cadillac dealer if warranty work is needed Be sure to keep it with your vehicle if you sell it so future owners will have the information Owner s Name Street Address City State Vehicle Identification Number VIN Date Vehicle First Delivered or Put In Use Odometer Reading on Date Vehicle First Delivered or Put In Use 2015 Cadillac Motor Car Division General Motors LLC All rights re...

Page 3: ...Cadillac Limited Warranty and Owner Assistance Information GMNA Localizing U S 9087649 2016 crc 3 10 15 ...

Page 4: ...ire Service 14 Aftermarket Engine Performance Enhancement Products and Modifications 14 After Manufacture Rustproofing 15 Paint Trim and Appearance Items 15 Vehicle Operation and Care 15 Maintenance and Warranty Service Records 15 Chemical Paint Spotting 15 Warranty Coverage Extensions 16 Warranty Service Foreign Countries 16 Permanent Relocation 16 Original Equipment Alterations 16 Recreation Veh...

Page 5: ...anty and Owner Assistance Information State Warranty Enforcement Laws 31 Warranty Information for California Only 32 Special Coverage Adjustment Programs Beyond the Warranty Period 33 Customer Assistance Offices 34 Customer Assistance for Text Telephone TTY Users 35 Roadside Assistance Program 36 Courtesy Transportation Program 37 ...

Page 6: ...has not been resolved to your satisfaction follow the Customer Satisfaction Procedure 0 29 We thank you for choosing GM GM Participation in an Alternative Dispute Resolution Program See Customer Satisfaction Procedure 0 29 for information on the voluntary non binding Alternative Dispute Resolution Program in which GM participates Warranty Service United States Canada and Mexico The selling dealer ...

Page 7: ...000 miles whichever comes first From the first 2 years or 24 000 miles to 4 years or 50 000 miles defects in material or workmanship continue to be covered under the New Vehicle Limited Warranty Bumper to Bumper coverage explained previously Specified major components are covered for the first 8 years or 80 000 miles whichever comes first California Gasoline Engines Defects and performance for car...

Page 8: ...for the dealer to perform necessary repairs Warranty Period The warranty period for all coverages begins on the date the vehicle is first delivered or put in use and ends at the expiration of the coverage period Bumper to Bumper Coverage The complete vehicle is covered for 4 years or 50 000 miles whichever comes first except for other coverages listed here under What Is Covered and those items lis...

Page 9: ...ectors Also excluded are the clutch and pressure plate as well as any Transmission Control Module and or module programming Transfer Case Coverage includes All internally lubricated parts case mounts seals and gaskets as well as any electrical components internal to the transfer case Also covered are any actuators directly connected to the transfer case as well as encoder motor Exclusions Excluded...

Page 10: ...ty expires In this case the owner is responsible to purchase replacement tires or seek coverage solely from the tire manufacturer For vehicles within the bumper to bumper warranty coverage defective tires will be replaced on a prorated adjustment basis according to the following mileage based schedule Mileage Replacement Percentage Covered by GM 0 12 000 100 12 001 36 000 Sliding scale starting at...

Page 11: ...rice of the tires only GM will cover 100 of the cost to mount and balance the tires replaced under warranty for the full bumper to bumper warranty period After your New Vehicle Limited Warranty expires you may still have prorated warranty coverage on your original equipment tires by the tire manufacturer Contact your GM dealer or the tire manufacturer of the brand of tires on your vehicle for more...

Page 12: ...comparable new tire on a prorated basis The tire manufacturer s limited warranty program which can be obtained by calling or visiting the tire manufacturer s website or any authorized dealer is in lieu of all other remedies or warranties expressed or implied arising by law or otherwise including fitness for a particular purpose or merchantability The tire manufacturers expressly disclaim liability...

Page 13: ...reless service or GPS satellite signals Sheet Metal Coverage Sheet metal panels are covered against corrosion and rust through as follows Corrosion Body sheet metal panels are covered against rust for 4 years or 50 000 miles whichever comes first Rust Through Any body sheet metal panel that rusts through an actual hole in the sheet metal is covered for up to 6 years unlimited mileage Important Cos...

Page 14: ...een disconnected its reading has been altered or mileage cannot be determined Installation of non GM General Motors parts Water or fluid contamination Damage resulting from hail floods windstorms lightning and other environmental conditions Alteration of glass parts by application of tinting films Important This warranty is void on vehicles currently or previously titled as salvaged scrapped junke...

Page 15: ...dshield cracks will be covered for the first 12 months regardless of mileage if caused by defects in material or workmanship Lights lenses mirrors paint grille moldings and trim are not covered for cracks chips scratches dents dings and punctures or tears as a result of impact with other objects or road hazards In addition cracks chips scratches or other damage to the face of a radio or instrument...

Page 16: ...irs and needed adjustments is the exclusive remedy under this written warranty or any implied warranty GM shall not be liable for incidental or consequential damages such as but not limited to lost wages or vehicle rental expenses resulting from breach of this written warranty or any implied warranty Some states do not allow limitations on how long an implied warranty will last or the exclusion or...

Page 17: ...100 000 miles 160 000 kilometers EREV warranty period towing is covered to the nearest Cadillac servicing dealer if your vehicle cannot be driven because of a warranted EREV specific defect Contact the Cadillac Roadside Assistance Center for towing Refer to the owner manual for details Cadillac ELR Coverage Propulsion Battery Warranty Policy Like all batteries the amount of energy that the high vo...

Page 18: ...ric Propulsion On Board Charger Brakes Brake Modulator Assembly Electric Drive Unit Electric drive unit assembly and internal components including the auxiliary fluid pump auxiliary pump controller and 3 phase cables What Is Not Covered In addition to the What is Not Covered section previously the EREV warranty does not cover the following items Wear Items Wear items such as brake linings are not ...

Page 19: ... Repairs Recycled Materials Environmental Protection Agency EPA guidelines and GM support the capture purification and reuse of automotive air conditioning refrigerant gases and engine coolant As a result any repairs GM may make to your vehicle may involve the installation of purified reclaimed refrigerant and coolant Tire Service Any authorized Cadillac or tire dealer for your brand of tires can ...

Page 20: ...l want to operate and maintain it properly We urge you to follow the maintenance instructions in your owner manual If you have questions on how to keep your vehicle in good working condition see your Cadillac dealer the place many customers choose to have their maintenance work done You can rely on your Cadillac dealer to use the proper parts and repair practices Maintenance and Warranty Service R...

Page 21: ...y not have been registered for license plates Warranty Service Foreign Countries Touring Owner Service If you are touring in a foreign country and repairs are needed take your vehicle to the nearest GM dealer which sells and services Cadillac vehicles However if a Cadillac dealer cannot be located significantly inconvenienced customers can take their vehicle to any GM dealer for repairs Important ...

Page 22: ...s systems or assemblies installed by GM Examples include but are not limited to special body installations such as recreational vehicles the installation of any non GM part cutting welding or the disconnecting of original equipment vehicle or chassis parts and components extension of the wheelbase suspension and driveline modifications and axle additions Pre Delivery Service Defects in the mechani...

Page 23: ...ehicle as manufactured by GM that this vehicle was designed built and equipped to conform at the time it left GM s control with all applicable United States EPA Noise Control Regulations This warranty covers this vehicle as designed built and equipped by GM and is not limited to any particular part component or system of the vehicle manufactured by GM Defects in design or assembly or in any part c...

Page 24: ...System Warranty Coverage If the emissions control label contains language stating the vehicle conforms to California regulations the vehicle is also eligible for California Emissions Control System Warranty Coverage Federal Emission Control System Warranty Federal Warranty Coverage Car or Light Duty Truck with a Gross Vehicle Weight Rating GVWR of 8 500 lbs or less 2 years or 24 000 miles and 8 ye...

Page 25: ...te or federal law GM warrants that your dealer will replace repair or adjust to GM specifications at no charge to you any of the parts listed under Emission Warranty Parts List 0 23 which may be necessary to conform to the applicable emission standards Non GM parts labeled Certified to EPA Standards are covered by the Federal Emission Performance Warranty California Emission Control System Warrant...

Page 26: ...mission related assemblies Where a warrantable condition exists GM will repair your vehicle at no cost to you including diagnosis parts and labor California Emission Defect and Emission Performance Warranty Coverage For cars and trucks with light duty or medium duty emissions For 3 years or 50 000 miles whichever comes first If your vehicle fails a smog check inspection GM will make all necessary ...

Page 27: ... Owner s Warranty Responsibilities As the vehicle owner you are responsible for the performance of the scheduled maintenance listed in your owner manual GM recommends that you retain all maintenance receipts for your vehicle but GM cannot deny warranty coverage solely for the lack of receipts or for your failure to ensure the performance of all scheduled maintenance You are responsible for present...

Page 28: ...and Hybrid A C compressors which are covered for 10 years 150 000 miles whichever comes first Powertrain Control System Accelerator Pedal Position Sensor Camshaft Position Actuator Camshaft Position Actuator Valve Coolant Sensor Data Link Connector Engine Control Module ECM Engine Coolant Temperature Sensor Fuel Control Module Flex Fuel Sensor Humidity Sensor Intake Air Temperature Sensor Malfunct...

Page 29: ...nock Sensor Spark Plug Wires Spark Plugs Start Stop System Auxiliary Battery or Ultra Capacitor Battery Isolator Battery Control Module Transmission Fluid Accumulator and Solenoid Catalytic Converter System Catalytic Converter s Diesel Exhaust Temperature and Pressure Sensors Diesel Particulate Filter DPF Diesel Particulate Matter Sensor Diesel Exhaust DPF Indirect Fuel Injector Diesel Exhaust Emi...

Page 30: ...age Control Module Hybrid Batteries Hybrid Battery Temp and Voltage Sensors Starter Generator Starter Generator Control Module Starter Generator Drive Belt SGCM Coolant Circuit fan relay pump Wheel Speed Sensor Voltec EREV Specific Components Fuel Fill Door Sensors High Voltage Battery Contactor Vehicle Interface Control Module Voltec EREV RESS Battery Onboard Charger Charge Port Charge Port Switc...

Page 31: ...sed for maintenance or for the repair of emission control systems be new genuine GM parts The warranty obligations are not dependent upon the use of any particular brand of replacement parts The owner may elect to use non genuine GM parts for replacement purposes Use of replacement parts which are not of equivalent quality may impair the effectiveness of emission control systems If other than new ...

Page 32: ... performance of regular maintenance or other repairs such as those outlined earlier should be retained in the event questions arise concerning maintenance These receipts and records should be transferred to each subsequent owner GM will not deny warranty coverage solely on the absence of maintenance records However GM may deny a warranty claim if a failure to perform scheduled maintenance resulted...

Page 33: ...System Warranty you may contact the EPA at Manager Certification and Compliance Division 6405J Warranty Claims Environmental Protection Agency Ariel Rios Building 1200 Pennsylvania Avenue N W Washington DC 20460 For a vehicle subject to the California Exhaust Emission Standards you may contact the State of California Air Resources Board Mobile Source Operations Division P O Box 8001 El Monte CA 91...

Page 34: ...contact 1 800 43 FLEET 1 800 433 5338 We encourage you to call the toll free number in order to give your inquiry prompt attention Have the following information available to give the Customer Assistance Representative The Vehicle Identification Number VIN This is available from the vehicle registration or title or the plate above the top of the instrument panel on the driver side and visible thro...

Page 35: ... free telephone number or write them at the following address BBB Auto Line Program Council of Better Business Bureaus Inc 4200 Wilson Boulevard Suite 800 Arlington VA 22203 1804 1 800 955 5100 www dr bbb org goauto This program is available in all 50 states and the District of Columbia Eligibility is limited by vehicle age mileage and other factors GM reserves the right to change eligibility limi...

Page 36: ... price under certain circumstances The provisions of these laws vary from state to state To the extent allowed by state law GM requires that you first provide us with written notification of any service difficulty you have experienced so that we have an opportunity to make any needed repairs before you are eligible for the remedies provided by these laws The address for written notification is in ...

Page 37: ...ccurs first one or more of the following occurs The same nonconformity results in a condition that is likely to cause death or serious bodily injury if the vehicle is driven AND the nonconformity has been subject to repair two or more times by GM or its agents AND the buyer or lessee has directly notified GM of the need for the repair of the nonconformity The same nonconformity has been subject to...

Page 38: ...re may be times when Cadillac will establish a special coverage adjustment program to pay all or part of the cost of certain repairs not covered by the warranty or to reimburse certain repair expenses you may have incurred Check with your Cadillac dealer or call the Cadillac Customer Assistance Center to determine whether any special coverage adjustment program is applicable to your vehicle When y...

Page 39: ...69 Detroit MI 48232 5169 www Cadillac com 1 800 458 8006 Cadillac ELR 1 855 422 3357 1 855 4 CAD ELR 1 800 833 2622 For Text Telephone devices TTYs Roadside Service 1 800 224 1400 1 855 422 3357 ELR From Puerto Rico 1 800 496 9992 English 1 800 496 9993 Spanish From U S Virgin Islands 1 800 496 9994 Canada Customer Care Centre CA1 163 005 General Motors of Canada Limited 1908 Colonel Sam Drive Osh...

Page 40: ...tomers who are deaf or hard of hearing and who use Text Telephones TTYs Cadillac has TTY equipment available at its Customer Assistance Center and Roadside Assistance Center The TTY for the Cadillac Customer Assistance Center is 1 800 833 2622 in the United States 1 800 263 3830 in Canada The TTY for the Cadillac Roadside Assistance Center is 1 888 889 2438 in the U S ...

Page 41: ... 70 000 miles whichever comes first Consult your dealer or refer to the owner manual for details The Cadillac Roadside Assistance Center can be reached by calling 1 800 224 1400 ELR 1 888 811 1926 Roadside Assistance is not part of or included in the coverage provided by the New Vehicle Limited Warranty General Motors and General Motors of Canada Limited reserve the right to make any changes or di...

Page 42: ...bursement of certain transportation expenses may be available under the Courtesy Transportation Program Several transportation options are available Consult your dealer or refer to the owner manual for details Courtesy Transportation is not part of or included in the coverage provided by the New Vehicle Limited Warranty General Motors and General Motors of Canada Limited reserve the right to make ...

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