Cadillac 2010 Escalade, Owner'S Manual

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Cadillac Escalade/Escalade ESV Owner Manual - 2010
Cadillac Technician Roadside Service
(U.S. only)
Cadillac's exceptional Roadside Service is more than
an auto club or towing service. It provides every
Cadillac owner in the United States with the advantage
of contacting a Cadillac advisor and, where available, a
Cadillac trained dealer technician who can provide
on-site service.
A dealer technician will travel to your location within a
30 mile radius of a participating Cadillac dealership.
If beyond this radius, we will arrange to have your
car towed to the nearest Cadillac dealership. Each
technician travels with a specially equipped service
vehicle complete with the necessary Cadillac parts and
tools required to handle most roadside repairs.
Services Not Included in Roadside
Service
. Impound towing caused by violation of any laws.
. Legal fines.
. Mounting, dismounting, or changing of snow tires,
chains, or other traction devices.
. Towing or services for vehicles driven on a
non-public road or highway.
Services Specific to Canadian ‐
Purchased Vehicles
. Fuel delivery: Reimbursement is approximately
$5 Canadian. Diesel fuel delivery may be
restricted. Propane and other fuels are not
provided through this service.
. Lock-Out Service: Vehicle registration is
required.
. Trip Routing Service: Limit of six requests
per year.
. Trip Interruption Benefits and Service:
Pre-authorization, original detailed receipts, and
a copy of the repair orders are required. Once
authorization has been received, the Roadside
Service advisor will help you make arrangements
and explain how to receive payment.
. Alternative Service: If assistance cannot be
provided right away, the Roadside Service advisor
may give you permission to get local emergency
road service. You will receive payment, up to $100,
after sending the original receipt to Roadside
Service. Mechanical failures may be covered,
however any cost for parts and labor for repairs
not covered by the warranty are the owner
responsibility.
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