Maintenance and Repairs
Maintenance and repairs can be performed by any
qualified service outlet; however, warranty repairs must
be performed by an authorized dealer except in an
emergency situation when a warranted part or a
warranty station is not reasonably available to the
vehicle owner.
In an emergency, where an authorized dealer is not
reasonably available, repairs may be performed at any
available service establishment or by the owner,
using any replacement part. Cadillac will consider
reimbursement for the expense incurred, including
diagnosis, not to exceed the manufacturer’s suggested
retail price for all warranted parts replaced and labor
charges based on Cadillac’s recommended time
allowance for the warranty repair and the geographically
appropriate labor rate. A part not being available
within 10 days or a repair not being completed within
30 days constitutes an emergency. Retain receipts and
failed parts in order to receive compensation for
warranty repairs reimbursable due to an emergency.
If, in an emergency situation, it is necessary to have
repairs performed by other than a Cadillac dealer
and you believe the repairs are covered by emission
warranties, take the replaced parts and your receipt to
a Cadillac dealer for reimbursement consideration.
This applies to both the Federal Emission Defect
Warranty and Federal Emission Performance Warranty.
Receipts and records covering the performance of
regular maintenance or emergency repairs should be
retained in the event questions arise concerning
maintenance. These receipts and records should be
transferred to each subsequent owner. GM will not
deny warranty coverage solely on the absence of
maintenance records. However, GM may deny a
warranty claim if a failure to perform scheduled
maintenance resulted in the failure of a warranty part.
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