Troubleshooting Chart
Symptom Problem Solution
MAINTAINING YOUR HEATER
&2168/7/2&$/(/(&75,&$/&2'(672'(7(50,1(:+$7:25.0867%(3(5)250('%<48$/,),('
(/(&75,&$/6(59,&(3(56211(/
+HDWHULVZRUNLQJ
but room does not
reach desired tem-
perature.
1. Heat loss from room is greater than
heater capacity.*
2. Furniture or other surfaces may be too
close to the heater.
&ORVHGRRUVDQGZLQGRZV3URYLGHDGGLWLRQDOLQVXODWLRQRULQVWDOODKLJKHU
wattage heater or multiple heaters if necessary. (If your circuit is rated for more
capacity.)
5HPRYHIXUQLWXUHRURWKHUVXUIDFHVWRDSSURSULDWHFOHDUDQFHVVRDLUFDQÀRZ
IUHHO\WKURXJKRXWURRP0DLQWDLQDPLQLPXPGLVWDQFHRIôLQFKHVFPIURP
DGMDFHQWVXUIDFHVòLQFKHVFPIURPWKHÀRRUDQGIHHWPIURP
furniture or other objects placed directly in front of the heater.
Breaker trips
immediately upon
energizing heater.
1. Overloaded circuit.*
2. A short circuit exists in the supply or
heater wiring.*
'HIHFWLYHFLUFXLWEUHDNHU
4. Thermostat malfunction.
1. The total amperage of all heaters on a branch circuit must not be more than
RIWKHDPSHUDJHUDWLQJRIWKHFLUFXLWEUHDNHUDQGVXSSO\ZLUHUDWLQJV8VHD
ORZHUZDWWDJHKHDWHURUUHGXFHWKHQXPEHURIKHDWHUVRQWKHFLUFXLW
2. Shorted supply or heater wires may be accompanied by severe sparking.
Inspect all supply and heater wiring insulation for damage. Do not reset the circuit
breaker until all electrical shorts have been repaired.
5HSODFHWKHFLUFXLWEUHDNHU
4. Replace heater assembly.
Heater fan oper-
DWHVEXWGRHVQRW
discharge warm air.
1. Rocker switch is not set to HEAT mode.
2. Element has failed.*
1. Push rocker switch to HEAT mode.
2. Replace element.
Heater will not shut
off.
1. Heater continues to run at low speed.
2. Heat loss from room is greater than
heater capacity.*
7KHUPRVWDWLVQRWIXQFWLRQLQJSURSHUO\
,IURRPWHPSHUDWXUHLVEHLQJUHJXODWHGDQGPDLQWDLQHGDORZIDQVSHHGDQGORZ
heat output is normal for this energy saving heater.
&ORVHGRRUVDQGZLQGRZV3URYLGHDGGLWLRQDOLQVXODWLRQRULQVWDOODKLJKHU
wattage heater or multiple heaters if necessary. (If your circuit is rated for more
capacity.)
5HSODFHKHDWHUDVVHPEO\
Heater discharges
smoke or emits a
burnt odor.
'XVWOLQWRURWKHUPDWWHUKDVDFFXPX
-
lated inside heater.
2. Poor or loose electrical connections.
&OHDQKHDWHU6HH³0$,17$,1,1*<285+($7(5´VHFWLRQIRULQVWUXFWLRQV
2.Turn off power at circuit breaker. Inspect all supply and heater wires for loose or
poor connections. Secure or reconnect all loose connections. Do not reset circuit
breaker until all connections have been checked or repaired.
Element heats for
a moment without
WKHIDQWXUQLQJWKHQ
immediately stops
heating.
1. Defective motor or internal connection.*
2. Fan is jammed.
1. Heater or fan motor requires replacement.
5HPRYHREVWUXFWLRQDQGFRQ¿UPWKDWIDQLVVSLQQLQJIUHHO\3UHVVPDQXDOUHVHW
WHPSHUDWXUHOLPLWEXWWRQSHUWKH³23(5$7,1*,16758&7,216´VHFWLRQ
Heater does not
run.
1. Thermostat is set too low.
+HDWHUKDVWULSSHGWKHPDQXDOUHVHW
temperature limit.
4. Power not on at the circuit breaker.
%URNHQRUSRRUO\FRQQHFWHGZLUHVWR
heater.
6. Defective thermostat.
&LUFXLWEUHDNHUQRWLQVWDOOHGFRUUHFWO\
1. Adjust thermostat to a higher temperature until heater operates (See Problem
#6 if the problem persists).
3UHVVWKHPDQXDOUHVHWWHPSHUDWXUHOLPLWEXWWRQ6HH³23(5$7,1*,16758&
-
7,216´VHFWLRQIRULQVWUXFWLRQV
4. Turn on the correct circuit breaker in the main disconnect panel.
7XUQRIISRZHUDWFLUFXLWEUHDNHU&KHFNVXSSO\ZLUHFRQWLQXLW\DQGSURSHUFRQ
-
nection to heater wires.
6. Repair or replace the heater assembly.
&RUUHFWWKHFLUFXLWEUHDNHULQVWDOODWLRQ
Heater continually
trips the manual
reset temperature
limit control.
'XVWOLQWRURWKHUPDWWHUKDVDFFXPX
-
lated inside heater.
$LUÀRZLVEORFNHG
)DQRUPRWRULVMDPPHG
4. None of the above.
&OHDQKHDWHU6HH³0$,17$,1,1*<285+($7(5´VHFWLRQIRULQVWUXFWLRQV
5HPRYHREVWUXFWLRQ0DLQWDLQDPLQLPXPGLVWDQFHRIôLQFKHVFPIURP
DGMDFHQWVXUIDFHVòLQFKHVFPIURPWKHÀRRUDQGIHHWPIURP
furniture or other objects placed directly in front of the heater.
5HPRYHREVWUXFWLRQDQGSUHVVKHDWHUPDQXDOUHVHWWHPSHUDWXUHOLPLWEXWWRQ
6HH³23(5$7,1*,16758&7,216´VHFWLRQIRULQVWUXFWLRQV
4. Replace heater assembly.
Maintenance As Needed, or every six months minimum.
1. It is important that you verify power has been turned off and no
power is going to the heater before proceeding. Circuit breakers
are often not marked correctly and turning the wrong breaker off
FRXOGPHDQHOHFWULFLW\LVÀRZLQJWRWKHKHDWHUHYHQLIWKHKHDWHU
does not appear to be working. If you are uncomfortable working
ZLWKHOHFWULFDODSSOLDQFHVXQDEOHWRIROORZWKHVHJXLGHOLQHVRUGR
QRWKDYHWKHQHFHVVDU\HTXLSPHQWFRQVXOWDTXDOL¿HGHOHFWULFLDQ
2QFH\RXYHULI\WKHSRZHUKDVEHHQWXUQHGRIIFRUUHFWO\SUR
-
ceed to the next step.
5HPRYHVFUHZVDQGWDNHRIIJULOO
4. Wash grill with hot soapy water and dry.
:KLOHKROGLQJIDQWRDYRLGGDPDJHRUEHQGLQJXVHDKDLUGU\HU
or vacuum on blow cycle to blow debris through the top element
(do not touch element).
6. Vacuum fan area without touching the elements.
'RQRWOXEULFDWHPRWRU
5HSODFHJULOODQGVHFXUHZLWKVFUHZV
7XUQWKHUPRVWDWWRGHVLUHGVHWWLQJ
7XUQSRZHUEDFNRQDWWKHPDLQGLVFRQQHFWSDQHO
:$51,1*
%HIRUHUHPRYLQJJULOOWXUQWKHHOHFWULFDOSRZHURIIDWWKHPDLQGLVFRQQHFWSDQHO
(circuit breaker or fuse box). Lock or tag the main disconnect panel door to prevent someone
from accidentally turning the power on while you are working on the heater. Failure to do so
FRXOGUHVXOWLQVHULRXVHOHFWULFDOVKRFNEXUQVRUSRVVLEOHGHDWK
:$51,1*
Any other service not detailed in this Owner’s Guide should be performed by an autho-
rized service representative.
&DGHW3ULQWHGLQ86$5HY
3DJH
