29
IDROSTUFE
PROBLEM
CAUSE
SOLUTION
INTERVENTION
Pellets do not
reach the combu-
stion chamber
Empty hopper
Full the hopper.
Open fire door or
open pellet door
Close fire door and pellet door and check that there are no
pellet grains at the gasket level.
Clogged stove
Fume chamber cleaning
Auger blocked by a
foreign object (for
example nails)
Clean the auger.
The auger geared
motor is out of
order
Replace the geared motor.
Check if on the
display there is an
"ACTIVE ALARM"
Have the stove checked.
The fire extinguish
and the stove stops
Empty hopper
Full the hopper.
Auger blocked by a
foreign object (for
example nails)
Clean the auger.
Bad quality pellets Try other types of pellets.
Pellet drop value
too low "phase 1" Adjust the pellet loading.
Check if on the
display there is an
"ACTIVE ALARM"
Have the stove checked.
The pellet tempe-
rature safety probe
has tripped
Let the boiler cool down, reset the thermostat until the
problem is resolved, then switch the boiler back on; if the
problem persists, contact customer service
The door does not
close perfectly or
the gaskets are
worn
Close the door and have the gaskets replaced with other
original ones
Unsuitable pellets Change the type of pellets with one that is recommended by
the manufacturer
