Cabletron Systems SmartSwitch 9500, Hardware And Installation Manual

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Introduction
1-6
Getting Help
For additional support related to this device or document, contact the Cabletron Systems Global Call
Center:
Before calling the Cabletron Systems Global Call Center, have the following information ready:
• Your Cabletron Systems service contract number
• A description of the failure
• A description of any action(s) already taken to resolve the problem (e.g., changing mode switches,
rebooting the unit, etc.)
• The serial and revision numbers of all involved Cabletron Systems products in the network
• A description of your network environment (layout, cable type, etc.)
• Network load and frame size at the time of trouble (if known)
• The device history (i.e., have you returned the device before, is this a recurring problem, etc.)
• Any previous Return Material Authorization (RMA) numbers
Phone (603) 332-9400
Internet mail support@cabletron.com
FTP ftp://ftp.cabletron.com/
Login anonymous
Password your email address
For additional information about Cabletron Systems or its products, visit the
World Wide Web site:
http://www.cabletron.com/
To send comments or suggestions concerning this document, contact the
Cabletron Systems Technical Writing Department via the following
email address:
TechWriting@cabletron.com
Make sure to include the document Part Number in the email message.