GETTING HELP
FOT-F3 USER’S MANUAL
1-9
1.4
GETTING HELP
If you need additional support related to this device, or if you
have any questions, comments, or suggestions concerning this
manual, contact Cabletron Systems Technical Support:
By phone
(603) 332-9400
Monday – Friday; 8
A.M
. – 8
P.M
.
Eastern Time
By CompuServe
GO CTRON from any ! prompt
By Internet mail
By FTP
ctron.com (134.141.197.25)
Login
anonymous
Password
your email address
Before calling Cabletron Systems Technical Support, have the
following information ready:
•
A description of the failure
•
A description of any action(s) already taken to resolve the
problem (e.g., changing mode switches, rebooting the unit,
etc.)
•
A description of your network environment (layout, cable
type, etc.)
•
Network load and frame size at the time of trouble (if known)
•
The serial and revision numbers of all Cabletron Systems
products in the network
