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5
USB 2.0 Extender over Ethernet
3.5 Troubleshooting Notes
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Check that both the Transmitter and Receiver have power. The green LED on both the
Transmitter and Receiver should be lit.
•
Check that all cables are connected well to the correct ports
•
Directly connect the USB devices to the computer to test for compatibility.
•
Test the Cat 5e/6 cable with a network tester.
•
Try one USB device on the Receiver each time
•
Test with a different USB device for compatibility issues.
•
Test with different USB port on the computer
•
Place the Extender away from fluorescent lighting or equipment that generates electrical noise.
•
A ‘The USB devices are not recognized’ error message may indicate that the connected USB
devices need more power, please connect the external power for the USB devices.
•
Wait 10 seconds for a handshake signal when connecting a computer.
•
Plug and re-plug the USB cable.
•
Remove the USB cable from the computer, power off the extender, reboot the computer, then
reconnect the USB cable to the computer
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with any questions.
