5
www.cablematters.com
Thunderbolt™ 3 Dock
3.3 Connecting the Thunderbolt Dock
1) Connect the Dock to an AC power outlet or the Dock will not operate
2) Connect the included Thunderbolt 3 (USB-C) cable to either Thunderbolt 3 port on the
dock to any Thunderbolt 3 port on the computer.
Note: A Thunderbolt 3
™
(40Gbps) USB-C Cable is required for maximum performance.
3) Wait while any additional drivers are automatically installed
Note: If you receive a pop-up message, click on Always Connect from the menu and
follow the on-screen prompts
4) Connect any Thunderbolt 3, USB, DisplayPort device or USB-C to HDMI/DVI/VGA/DP
adapter to the second Thunderbolt 3 port
Note: Both Thunderbolt 3 ports support Thunderbolt 3 (40 Gbps), the latest USB-C 3.1 (10
Gbps) and two DP 1.2 (HBR2) displays.
Troubleshooting Tips
Reboot the computer and check that the Dock has AC power
Check for the latest Windows drivers from cablematters.com/downloads
Check with the computer manufacturer for updated BIOS and drivers for Windows
Test the Thunderbolt 3 (USB-C) cable with a different device
Note: Thunderbolt Dock is NOT compatible with a USB-C host computer
Windows:
Search Device Manager > Click on USB Serial Bus Controllers > Intel
Thunderbolt controller
