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Performing a Chip & PIN Card transaction
1. From the ready screen, insert the customer’s card into the slot at the bottom of the
terminal with the chip facing upwards.
2. Enter the transaction total when prompted. At this stage you can choose to pass the
terminal to the customer if you want them to consider adding a gratuity (Tip).
3. Alternatively, you can enter the amount into the terminal before inserting the card into
the machine.
4. The terminal will prompt the customer to add a gratuity (Tip). The customer can choose
‘Yes’ or ‘No’ and select a percentage.
5. The terminal will then prompt the customer to enter their PIN.
6. The terminal will connect to the acquirer and will either approve or decline the
transaction.
7. A merchant copy receipt will be printed. Tear off and retain this for your records.
8. A customer copy receipt will also be printed. Tear this off and pass to the customer.
Performing a Contactless transaction
1. From the ready screen, enter the transaction total, then press the enter (green) key.
2. Allow the customer to ‘Tap’ the terminal screen with the contactless card or payment
device e.g. mobile phone.
3. The terminal will beep to confirm the contactless card or payment device has been
recognised.
4. The terminal will then connect to the acquirer and approve or decline the transaction.
5. A merchant copy receipt will be printed. Tear off and retrain for your records.
6. A customer copy of the receipt will also be printed. Tear this off and pass this to the
customer.
Note: A ‘CANCELLED’ ‘INVALID’ or ‘DECLINED’ response means the transaction has not
been accepted and you will not receive payment.