CAB Hermes C Series, Operator'S Manual

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7.2 Problem Solution
Problem Cause Remedy
Transfer ribbon creases Head locking system not adjusted Adjust the head locking system.

4.2 on page 18
Transfer ribbon deflection not adjusted Adjust the transfer ribbon deflection.

4.4 on page 20
Transfer ribbon too wide Use a transfer ribbon slightly wider than
the width of label.
Print image has smears or
voids Printhead is dirty Clean the printhead

6.3 on page 23
Temperature too high Decrease temperature via software.
Unsuitable combination of labels and
transfer ribbon Use different type of ribbon.
Printer prints a sequence
of characters instead of the
label format Printer is in ASCII dump mode Cancel the ASCII dump mode.
Printer transports label
media, but transfer ribbon
does not move Transfer ribbon incorrectly inserted. Check and, if necessary, correct the
transfer ribbon web and the orientation
of the label side, clean the printhead

6.3 on page 23
Unsuitable combination of labels and
transfer ribbon Use different type of ribbon.
Printer only prints each
second label Setting of the label height in the software
is too large. Change the label height in the software.
Vertical white lines in the
print image Printhead is dirty Clean the printhead

6.3 on page 23
Printhead is defective (failure of heat
elements) Change the printhead.

Service Manual.
Print image is irregular, one
side is lighter Printhead is dirty Clean the printhead

6.3 on page 23
Head locking system not adjusted Adjust the head locking system.

4.2 on page 18
Table 7 Problem solution
7 Fault Correction