15
Only LED faulty?
In some rare cases, the LED of the module is faulty. To check that: use PC Tool
BCP and check under “diagnosis” if all modules (“BMS”) are detected correctly.
16
Voltage measurement
Check voltage of battery. See
Section 2.10
17
Module Exclusion Method
- Module Exclusion Method (
see section 2.11)
: Check if the system works when
removing the suspected module
2.3 Problem with the Firmware Update / App Configuration / Battery WiFi
The Battery Management consists of two components: the BMU and the BMS. The Firmware Update from the App will update
the BMU, which will then update the BMS.
The BMS update can take up to 30 Minutes
.
No.
Name
Description
18
Correct App and
Firmware
Make sure to have the latest App version (>1.7.4) and Battery Firmware (download
inside the App) on your mobile device before connecting the app with battery WiFi.
If the App cannot be installed, or other general Problems occur with the App:
-
Try with a different mobile device (For Android: min Android version
requirement is 4.4. )
-
Try with PC Tool BCP (
section 2.9
)
-
Note: If the WiFi connection is not stable you might remove the lan cable
during the configuration. Once the battery has been configured correctly
you can connect it again to the Internet.
19
WiFi cannot be found /
WiFi unstable
The Battery WiFi turns off 5 hours after the start of the Battery. To reactivate the WiFi,
press the LED button of the BMU about 1 second or restart the system.
To reset the WiFi, press the LED button of the BMU three times 1 second within 6
seconds.
If problem remains:
- remove the lan cable during the configuration. Once the Battery has been configured
correctly you can connect it again to the Internet.
- check whether other mobile devices are connected the same wifi
- try another mobile device
20
Proper restart
Note: Whenever the configuration via Be Connect app / Be Connect Plus tool is
changed, a restart of the battery is necessary to make sure that all changes come
into effect (see
step 5 in section 1
)
21
Close and restart the App
If the App does not react anymore after some minutes loading during the update
process, close (close the program completely) and restart the App. Or try with PC
Tool BCP (
section 2.9)
22
BMS Version not updated
The App updates the BMU which updates the BMS,. This
can take up to 30 min.
.
If the BMS Version is not updated after 30min with stable inverter communication,
follow the below Process:
1.
Update Firmware through the App again
2.
Restart the system
a.
Switch off the Inverter first, then switch off the battery second
(Press the LED of the BMU for 5 seconds)
b.
Wait for 2 Minutes
c.
Turn on the Battery first, then turn on the inverter second
3.
Wait for 30 Minutes
4.
Check BMS Firmware Version again with App. If Version is still wrong,
please do the update process again (if possible with another mobile
device).
5.
Note: if Voltage of Battery is not shown in Be Connect, the update will not
be transferred to BMS. Make sure the BMU recognizes BMS properly.
5
