BuyTricycle.co.uk
– Terms & Conditions
Returns Policy –
A no quibble 14 day money back guarantee on all
purchases . The buyer is responsible for the return postage
costs and the product must be returned in an unused, re-
saleable condition and in its original packaging and must
include any extras . Any damages or wear and tear will be
deducted from the refund.
Delivery costs will be deducted from the refund amount.
This does not affect your statutory rights.
Damaged or faulty goods –
IMPORTANT: Please check the tricycle/ parts carefully
before the build process as we cannot refund or replace
on scratches and breakages once this has started. This does
not affect mechanical fault issues.
Please check the items carefully and report any damages/
fault and include a damage description, any comments
made to the driver and photographs were necessary.
Customer satisfaction is our number one priority. If you
receive your goods and they are damaged or faulty in any
way, you must notify us immediately. We will then resolve
the matter to your satisfaction.
Current consumer protection legislation states that items
must be as described, fit for purpose and of satisfactory
quality. If you purchase a product online which is found to
be faulty within 30 days then you are entitled to request a
full refund of the faulty product. Should a fault occur after
the initial 30 days, we are entitled to repair and/or replace
that item (see 1 year parts warranty). If it cannot be repaired
or replaced, then you may be entitled to a refund. Advice
about your legal rights is available from your local Citizens’
Advice Bureau or Trading Standards office.
If a return is requested due to a fault or damage not caused
by the customer, the item must be returned in the original
packaging with any extras.
Any damages which have not been prior notified, proof of
build or have been caused by damage in transit due to poor
packaging this will be deducted from the refund. It is the
buyers responsibility to ensure safe return of any items.
BuyTricycle
will arrange 1 free returns collection on a
date convenient to the customer. If the delivery is missed
no more free collections will be arranged and any further
collection charges will be deducted from the refund.
If the tricycle or any accessories are returned and damage
or fault has been caused by the customer due to deliberate
damage , wear and tear, or attempted builds
BuyTricycle
will write a report and include cost of repair or replacement,
which will then be deducted from the refund along with
any returns postage costs.
We will not accept rust/weather damage as a fault and
it will not be covered in the warranty. Its is the buyers
responsibility to ensure the tricycles care and maintenance.
Please refer to our cycle maintenance page for tips and
advice.
Delivery –
Free standard delivery on all UK mainland orders only.
One free delivery per order. If delivery is refused by the
delivery address the re delivery of the item will be the
buyers responsibility.
Postage charges apply if purchasing in Northern Ireland,
Highlands, Non Mainland Areas, British Isles, Republic of
Ireland and Europe (Buyers outside the UK are reminded
that the currency is GBP). Please see drop down box on
product pages or contact us before placing the order for
full international postage charges.
International postage charges are for a standard shipping
fee. The buyer is responsible for any additional customs and
port charges that may occur.
BuyTricycle
will not be liable for any additional charges or
times delays on international postage.
We dispatch all our items within 1 working day of the order
being placed, however, please allow up to a further 2 to 7
working days (delivery times to Rest of World, Europe, British
Isles and Republic of Ireland may vary), we will update you
accordingly of any delays . These delivery time-scales are an
estimate and may vary. We will notify accordingly on the
adverts.
Delivery time scales may also change on back ordered
items due to changes in restock delivery times.
An estimated date of delivery will be given prior to the item
being posted. Although our delivery companies strive to
meet the estimated date, please allow 24/48 hours from
the date of delivery until making contact. We will update
you accordingly of any delays .
Please Note – Any dates quoted for delivery are approximate
only and we cannot be held liable for any costs incurred if
delivery is delayed.
3rd Party couriers can deliver direct delivery orders
between the hours of 7am and 9pm.
BuyTricycle
can
give an exact time of delivery.
If we miss our estimated delivery deadline for the Goods or,
in the absence of any estimate being given the date 30 days
after the Dispatch Confirmation, you may cancel your Order
straight away if any of the following apply:
(a we have refused to deliver the Goods;
(b) delivery within the delivery deadline was essential
(taking into account all the relevant circumstances); or
(c you told us before we accepted your Order that delivery
within the delivery deadline was essential.
The Goods will be your responsibility from the time of
delivery.
Where the courier is unable to deliver the Goods, they
will either attempt to deliver to a neighbour, attempt to
redeliver the following day, leave a card for you to rearrange
a suitable time for redelivery.
We shall have no liability for any delay in delivery of the
Goods, or failure to deliver the Goods, where the delay or
failure is caused either by an Event Outside Our Control or
the Customer’s failure to provide us with adequate delivery
instructions or any other instructions that are relevant to
the supply of the Goods.
Buyers outside the UK are reminded that the currency is
GBP.
NOTE: All our trikes are packaged and delivered with the
utmost care, but we cannot guarantee they will be blemish
free, due to transport .
No tricycle is sold as built and will arrive dismantled. As per
the adverts we recommend professional build.
Any tricycle pre-built will be as a goodwill gesture only
and the buyer will not be charged for this service.
BuyTricycle
will not be held liable for any build issues
and it is the customers responsibility to always carry out a
pre-ride check before any ride. As this is a gesture of
goodwill only the buyer cannot claim a refund, request a
return as faulty on any aspect of the build. The buyer
would be responsible for postage costs to return the
item on any change of minds.
This will be a one off free goodwill gesture and any future
build issues / maintenance will be the responsibility of the
buyer.
A goodwill gesture build would be done at the buyers
request only and in doing so would be agreeing to the
above terms.
Warranty terms-
We want you to have confidence in any purchase made
from our site and offer a full 12 months warranty from the
date of purchase.
Under the warranty we are not responsible for any losses
to you or any 3rd party resulting from the malfunction of
the product, and we are not responsible for any accidental
damage to the product. Your statutory rights as a consumer
are unaffected.
Within the warranty, we will supply the new parts and
where appropriate advice on fixing. Defective parts must
be returned to us for inspection at the buyers cost, the
customer is then liable to collect the product themselves or
pay shipping costs. Once the warranty period has ended on
the product we will only offer an advice service.
Not covered under the warranty –
Break pads, worn tyres, worn batteries, worn bearings, worn
brakes or damage to any part of the product due to abuse
or misuse.
Labour or servicing carried out by anybody from outside of
BuyTricycle
.
Parts damaged by accidents, neglect, or general wear and
tear ( Including Lithium Batteries).
Damage caused by a non-covered part or by any part not
purchased from our facility.
Product parts damaged due to not being regularly checked
and serviced as recommended in the maintenance section.
Rust or weather damage of any kind.
Bending back any soft metals such as the mudguards as this
is made clear in the disclaimer, can happen due to delivery .
NOTE: We reserve the right to determine what damage
is due to defective materials and what is due to product
abuse or misuse.
Faults –
Proof of purchase must be provided
All faults must be reported immediately after noticing the
fault in writing to
Note:
BuyTricycle
will not be held responsible for any
repair work carried out by the customer or any third party.
If
the problem is found to be due to neglect/abuse /
accident or not covered under the warranty then the cost
of replacement parts and repair will be the customers
responsibility.
BuyTricycle
will not be held liable for any injury or
damages occurred whilst using any products purchased.
Conditions and Maintenance
Before the First Ride –
Please ensure the bike is correctly assembled Check
handlebars , wheels , pedals and the saddle are all secure.
Check the gears and breaks operate correctly and that you
are comfortable with how they operate.
Check the tyres are inflated correctly
Ensure no nuts and bolts have become loose or dropped
out.
Adjust the handlebars and seat to the correct height.
We advise that all products are ridden with adequate safety
clothing i.e.; helmets etc.
If the mudguards seem to be misshapen, please gently
adjust back into position.
DISCLAIMER –
It is the customers responsibility to ensure the correct
item(s) have been purchased and is used in the way
intended. This covers all goods sold from our company. The
Companies liability will be limited to the value of the goods
only and not for any consequential damages, injuries or
losses howsoever caused. It is the customers responsibility
to check the safety of the product purchased before
use and
BuyTricycle
shall not be liable for any damage
or injury caused to the customer, by the use of any of
the goods we sell.
We recommend to have the trike professionally built or if it
does come assembled please make sure before the first ride
to carefully read the information in the cycle maintenance
section.
By purchasing our products you have read and agreed to
the disclaimer, warranty and terms and conditions set out.
Copyright –
The layout of this website, the graphics used and the
collection of contributions are copyrighted. The pages
may only be copied for private use, changes may not be
made and copies may not be distributed or used for public
reproduction. Copying of information or data, especially
the use of text, text passages, or pictures requires
the prior agreement of
BuyTricycle.co.uk
