CONFID ENTIAL
Moves your bricks. Fast.
43
UG_1.6 © 2021 BuWizz
12.
FAQ for BuWizz 3.0 Pro
Issue
nr.
Symptom
Proposed
solutions
Category
Support
video
1
BuWizz does not turn on when pressing the button
1. Charge BuWizz for 3
hours
2. Check your charger
and cable are working
properly
3. PU Port 1's LED
should indicate charging
4. In case BuWizz still
does not indicate
charging or turn on
after charging for 3
hours,
contact technical
support
Issue
N/A
2
Why are BuWizz LEDs shining/blinking green?
1. Battery level
between full and 2/3
Question
N/A
3
Why are BuWizz LEDs shining/blinking orange?
1. Battery level is
between 2/3 and 1/3
Question
4
Why are BuWizz LEDs shining/blinking red?
1. Battery level is under
1/3
2. Recharge BuWizz
Question
5
Why is BuWizz PU port 1 LED quickly blinking red/green?
1. Quick blinking of red
and green LED means
battery is critically low
2. Recharge BuWizz
Question
6
PU Ports 1&2 and 3&4 are blinking
RED
/
GREEN
alternately
All PU ports are blinking in a
RED
spinning pattern
1. Hold the power
button for 5 seconds to
reset the BuWizz
Issue
N/A
9
Why does BuWizz need location permission?
This is an Android
requirement, we do not
need your location. All
apps which use
Bluetooth LE need to
have location
permission (and
Location set to "ON") or
Bluetooth scan does not
work
Question
N/A
10
BuWizz will not pair with the phone
1. DO NOT pair BuWizz
with bluetooth
2. Pairing should not be
performed
3. Use BuWizz app to
connect
Issue
N/A
11
BuWizz is not visible in the app
1. Check your device is
compatible with the
BuWizz app (Bluetooth
4.0 or higher), running
Android 4.4 or higher.
2. Give BuWizz app
permission to access
location information
3. Turn on bluetooth
4. Make sure your
device is not outside
the Bluetooth range -
suggested range for
detection of BuWizz is
under 5 meters
5. In case the problem
persists,
contact
technical support
Issue
N/A
