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Butchers & Bicycles
Butchers & Bicycles
MK1-E MY18 (A_01)
MK1-E MY17-18 (A_01)
SERVICE
DANGER
This manual covers
servicing tasks that require specific
knowledge and tools. Butchers & Bicycles
recommends that you leave all service to
a Butchers & Bicycles authorised dealer.
Riding an incorrectly maintained eBike
may result in serious injury!
DANGER
Switch off the eBike
System, remove batteries and On-board
computer before servicing the eBike. Risk
of electric shock or injury from accidental
activation of the eBike drive!
Recommended service schedule
When to service?
The most accurate indicator of when your
cargo bike needs service is the total distance
travelled. The Bosch On-board computer
can display this information (odometer).
Check the odometer and compare with the
service record to find out how many km you
have ridden since last service.
Refer to the user manual for the
On-board computer for information on
activating the "odometer" readout. Found at
butchersandbicycles.com/support
Ɂ
Mandatory warranty check - within 3
months of purchase
After 200–400 km, but no later than three
months (whichever comes first), bring
your cargo bike back to the dealer for an
initial inspection.
Ɂ
Yearly - or every 1000 km (whichever
comes first)
This is an inspection of the cargo bike’s
most important systems: diagnostics of
the eBike system, check of brakes and
replacement of brake pads if needed, check
of the built to tilt ™ suspension, re-
tightening of bolted connections. The bike
will be taken apart, all moving parts and
connections inspected, cleaned and re-
greased. Regularly performing this service
will prolong the life of the cargo bike.
Ɂ
Additional service - as needed
The service intervals specified in km are a
guideline. Heavy use in hilly terrain, harsh
weather, salt and grit on the roads etc. may
necessitate more frequent service. It is
always a good idea to bring your cargo bike
for a check after the winter.
DANGER
Do not ride the bicycle if
you discover any malfunctions or if any
of the components are damaged or not
functioning. Risk of serious injury! Have
the cargo bike serviced by a Butchers &
Bicycles authorised dealer immediately.
Wear parts
Some parts on your MK1-E cargo bike will wear
out in normal use and will eventually need
replacement. The rate of wear depends on the
level of maintenance, mileage, environmental
conditions (rain, dirt, salt etc.) Examples of
such parts are:
Ɂ brake pads
Ɂ tires, inner tubes
Ɂ chain/belt, cassette, sprockets
Ɂ gear cables and housings
Ɂ tilt spring assembly
For a full list with part numbers refer to
MK1-E Wear parts list available at
butchersandbicycles.com/support
DANGER
For safety-critical
components, only use genuine
replacement parts provided by a Butchers
& Bicycles authorised dealer. Incompatible
components may fail in use and lead to
serious injury!
Cleaning
CAUTION
Never use abrasive or
corrosive substances to clean your cargo
bike. Damage may occur.
CAUTION
Do not immerse any
components, including the drive unit, in
water or clean them with pressurised water.
Damage may occur.
A good way to clean your cargo bike is with a
low-pressure stream of water or a bucket with
a sponge or a soft long bristled brush. Cleaning
your cargo bike by hand will also help you
discover any mechanical issues early on. There
are many products on the market designed
specifically for cleaning and protecting eBikes
and their components. They make the job of
cleaning your bike easier. Ask your Butchers &
Bicycles authorised dealer for advice.
Recommended torque settings
DANGER
It is vitally important that
all threaded connections on the cargo are
tightened to the correct torque. Always
use a torque wrench to tighten screw
connections. Too much torque may lead to
damage the component. Too little torque
may lead to the component coming loose
and serious injury. It is not possible to
tighten threaded connections correctly
without a specialist torque wrench!
Component
Torque
Clamping handlebar grips
3–5 Nm
Clamping brake lever (Tektro)
5–7 Nm
Clamping gear shifter (NuVinci)
2–2.5 Nm
Clamping gear shifter (SRAM)
2 Nm
Handlebar stem
6 Nm
Stem raiser (Satori)
9–10 Nm
Headset tightening ring
3–4 Nm
Seat rail clamp
5 Nm
Front wheel axle
100 Nm
Rear wheel axle (NuVinci)
35 Nm
Brake rotor (Tektro)
6–8 Nm
Crank arm
30 Nm
Pedals
40 Nm
Frame link at right seat stay
5 Nm
Rear dropout sliding mechanism
20 Nm
