16
Customer Helpline
0845 600 4632
Trouble Shooting
If your freezer is not working properly there
may be a minor problem, therefore check the
following.
If there is water in the lower part of the
refrigerator, check if;
The drain hole for the defrost water is clogged
up (use the defrost drain plug to clean the drain
hole).
IMPORTANT NOTES
• In case of a sudden power loss or
disconnecting reconnecting of the plug to the
electrical socket, the compressor’s protective
thermal element will be opened as the pressure
of the gas in the cooling system of your freezer
has not yet been balanced. 4 or 5 minutes
later, your freezer will start to operate; this is
normal.
• If you will not be using your freezer for a
Problem
Possible Causes
Possible Solutions
The appliance does not operate
There is a power failure
The mains plug is not properly
plugged in,
or is loose
The thermostat setting is on
position “0”
The socket is defective. To check
this, plug in a fully operable
appliance into the same socket
The appliance performs poorly
You have overloaded the
appliance
The doors are not closed perfectly
There are not enough ventilation
ducts on the kitchen unit as
mentioned in the Installation
section of this instruction manual
There is a noise
The cooling gas which circulates
in the refrigerator circuit may make
a slight noise (bubbling sound)
even when the compressor is
not running. Do not worry, this is
quite normal. If these sounds are
different check if
• The appliance is installed fi rmly
as described in the section of
this instruction manual
• Objects on the appliance are
vibrating
long period (holiday etc.), disconnect the plug
from the socket. Clean your freezer as per
page 17 of this document and leave the door
open to prevent any humidifi cation or odour
forming. If there is still a problem with your
freezer despite followed the instructions in this
manual, please consult your nearest authorised
service centre, or call the
Customer Helpline
0845 600 4632
.
The life-cycle of this product, as determined
and proclaimed by the Ministry of Industry (the
period for making spare parts available for the
product to be able to fulfi l its function), is 10
years.
Conformity Information
• Normal Class is defi ned as environment
temperatures between 16°C and 32°C in
