ISO 9001
certified
Cleaning the Lens
The Bullard Eclipse LD lens is recessed in an impact
resistant bezel. The lens can be cleaned with a soft cloth
and soapy water as required.
Replacing the Video Display Cover
Window
The display cover (Figure 7) has a scratch-resistant hard coating to
minimize marring. However, if heavy scratching or gouging does occur,
the cover window can be replaced. To do this, remove the four Phillips head screws
along the sides of the window. Remove the plastic display cover window and replace
with a new one (part number: ECLLDWINDOW). Do not over-tighten.
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CAUTION
Do not use solvents or paint thinners to clean your Bullard Eclipse LD Thermal
Imager, as they could permanently mar the surface or degrade the protective
properties of the casing.
Do not intentionally submerge the unit underwater or subject the unit to high-
pressure water. Follow care instructions described above.
Failure to observe these instructions may result in product damage. Any damage
caused by improper care is not covered under warranty.
�
WARNING
Do not attempt to disassemble the Bullard Eclipse LD Thermal Imager.
Disassembling the unit voids all warranties. Only parts that use Phillips head
screws are field-serviceable.
Like all thermal imagers sold at the time of this printing, the Bullard Eclipse LD is
not certified as intrinsically safe. Failure to follow these instructions could result in
death, serious injury and/or product damage.
Thermal imaging is not a technology designed to replace current firefighting
tactics. Rather, it is a tool that allows the firefighter to be more effective and to
make better decisions.
Firefighters should not stop using basic fire safety tactics. All firefighters should
receive proper training on the following topics: how thermal imagers work; the
uses and limitations of thermal imagers; image interpretation; and the safety
considerations for thermal imaging use.
Service
If your Bullard Thermal Imager is not performing properly, contact Bullard Customer
Service at 877-BULLARD (285-5273). Outside the U.S. and Canada, call 1-859-234-6611.
Describe the problem to the Bullard representative as completely as possible. For your
convenience, your representative will try to help you diagnose or correct the problem
over the phone. Before returning your Bullard Thermal Imager, you should verify with
your representative that the product should be returned to Bullard. Bullard Customer
Service will provide you with written permission and a return authorization number.
If the return is a non-warranty repair, a Bullard Customer Service Representative
or your local distributor will provide you with a repair invoice estimate. To authorize
repair, you must provide a purchase order to your distributor for the amount of the
estimate. Once Bullard or a local distributor authorizes your repair, Bullard will issue
you a return authorization number so that you can return the unit to Bullard. Bullard
will repair the unit and ship it from our factory within 48 business hours. If the cost of
repairs exceeds the stated quote by more than 15% or by more than $100, a Bullard
representative will re-estimate your repair and Bullard or your local distributor will
contact you for authorization to complete repairs. After repairs are completed and the
goods have been returned to you, Bullard or your distributor will invoice you for the
actual repair amount.
NOTE
Prior to returning your Bullard Thermal Imager, decontaminate and clean
the thermal imager to remove any hazardous or contaminated materials
that may have settled on the product during use. Laws and/or shipping
regulations prohibit the shipment of hazardous or contaminated materials.
Products suspected of contamination will be professionally decontaminated
at the customer’s expense.
Returned products will be inspected upon return to the Bullard facility. If the repair
is under warranty, Bullard will repair the unit and ship it from our factory within 48
business hours.
Warranty
Bullard warrants to the original purchaser that the Bullard Eclipse LD and all features/
accessories installed in the unit as well as battery charging units are free of defects in
materials and workmanship under intended use and service for a period of one (1) year
from date of activation. Bullard’s obligation under this warranty is limited to repairing
or replacing, at Bullard’s option, articles that are returned within the warranty period
and that, after examination, are shown to Bullard’s satisfaction to be defective, subject
to the following limitations:
a) Article must be returned to Bullard with shipping charges prepaid.
b) Article must not be altered from its original configuration.
c) Article must not have been misused, abused, or damaged in transport.
d) Maintenance and field replaceable items, if defective, are covered under
warranty for a ninety (90) day period from the date of purchase. These
items include:
• Batteries
• Straps
• Display covers
• AC/DC adapters
Bullard provides a limited lifetime warranty on the Eclipse LD outer shell. This warrants
that the outer shell is free of defects in materials and workmanship under intended
use and service for the original purchaser. Bullard’s obligation under this warranty is
limited to repairing or replacing, at Bullard’s option, articles that after examination are
shown to Bullard’s satisfaction to be defective, subject to the following limitations:
1. Article must not be altered from its original configuration.
2. Article must not have been misused, abused, or damaged in transport.
3. When the outer shell is obsolete and Bullard no longer stocks the part, the limited
lifetime warranty will be terminated.
In no event shall Bullard be responsible for damages, loss of use, or other indirect,
incidental, consequential or special costs, expenses or damages incurred by the
purchaser, notwithstanding that Bullard has been advised of the possibility of such
damages.
Any implied warranties, including warranties of merchantability and fitness for
a particular purpose, are limited in duration to one (1) year from the date of
manufacture of this.
60500010198C (0815)
©2015 Bullard. All rights reserved.
Eclipse and Electronic Thermal Throttle are
registered trademarks of Bullard.
myBullard is a trademark of Bullard.
Figure 7
w w w . b u l l a r d . c o m
Americas:
Bullard
1898 Safety Way
Cynthiana, KY 41031-9303 • USA
Toll-free within USA: 877-BULLARD (285-5273)
Tel: +1-859-234-6616
Fax: +1-859-234-8987
Europe:
Bullard GmbH
Lilienthalstrasse 12
53424 Remagen • Germany
Tel: +49-2642 999980
Fax: +49-2642 9999829
Asia-Pacific:
Bullard Asia Pacific Pte. Ltd.
LHK Building
701, Sims Drive, #04-03
Singapore 387383
Tel: +65-6745-0556
Fax: +65-6745-5176
