Buick Regal Owner Manual (GMNA-Localizing-2nd Timed Print-U.S./Canada-
11486030) - 2018 - crc - 3/23/18
346
Customer Information
Customer
Information
Customer Information
Procedure . . . . . . . . . . . . . . . . . . . 346
Offices . . . . . . . . . . . . . . . . . . . . . . 348
Telephone (TTY) Users . . . . . 349
Online Owner Center . . . . . . . . . 349
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 350
Program . . . . . . . . . . . . . . . . . . . . 350
Appointments . . . . . . . . . . . . . . . 352
Program . . . . . . . . . . . . . . . . . . . . 352
Collision Damage Repair . . . . . 353
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 355
Statement . . . . . . . . . . . . . . . . . . . 356
Reporting Safety Defects
the United States
Government . . . . . . . . . . . . . . . . . 356
the Canadian
Government . . . . . . . . . . . . . . . . . 357
General Motors . . . . . . . . . . . . . 357
Vehicle Data Recording and
Privacy
Privacy . . . . . . . . . . . . . . . . . . . . . . 358
Event Data Recorders . . . . . . . . 358
OnStar . . . . . . . . . . . . . . . . . . . . . . . 359
Infotainment System . . . . . . . . . . 359
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE :
Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO :
If after contacting a
member of dealership management,
it appears your concern cannot be