If, in an emergency situation, it is necessary to have
repairs performed by other than a Buick dealer and you
believe the repairs are covered by emission warranties,
take the replaced parts and your receipt to a Buick
dealer for reimbursement consideration. This applies to
both the Emission Defect Warranty and Emission
Performance Warranty.
Receipts and records covering the performance of
regular maintenance or emergency repairs should be
retained in the event questions arise concerning
maintenance. These receipts and records should be
transferred to each subsequent owner. GM will not deny
warranty coverage solely on the absence of
maintenance records. However, GM may deny a
warranty claim if a failure to perform scheduled
maintenance resulted in the failure of a warranty part.
Claims Procedure
As with the other warranties covered in this booklet,
take your vehicle to any authorized Buick dealer facility
to obtain service under the emission warranties. This
should be done as soon as possible after failing
an EPA-approved I/M test or a California smog check
test, or at any time you suspect a defect in a part.
Those repairs qualifying under the warranty will
be performed by any Buick dealer at no charge. Repairs
which do not qualify will be charged to you. You will
be notified as to whether or not the repair qualifies under
the warranty within a reasonable time (not to exceed
30 days after receipt of the vehicle by the dealer,
or within the time period required by local or state law).
The only exceptions would be if you request or agree to
an extension, or if a delay results from events beyond the
control of your dealer or GM. If you are not so notified,
GM will provide any required repairs at no charge.
In the event a warranty matter is not handled to your
satisfaction, refer to the “Customer Satisfaction
Procedure” in this booklet under
Owner Assistance
on page 21.
For further information or to report violations of the
emission control system warranties, you may contact
the EPA at:
Manager, Certification and Compliance
Division (6405J)
Warranty Claims
Environmental Protection Agency
Ariel Rios Building
1200 Pennsylvania Avenue, N.W.
Washington, DC 20460
For a vehicle subject to the California Exhaust Emission
standards, you may contact the:
State of California Air Resources Board
Mobile Source Operations Division
P.O. Box 8001
El Monte, CA 91731-2990
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