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Things You Should Know About the New Vehicle Limited Warranty

Warranty Repairs — Component
Exchanges

In the interest of customer satisfaction, General Motors
may offer exchange service on some vehicle
components. This service is intended to reduce the
amount of time your vehicle is not available for use due
to repairs. Components used in exchange are service
replacement parts which may be new, remanufactured,
reconditioned, or repaired, depending on the
component involved.

All exchange components used meet GM standards and
are warranted the same as new components. Examples
of the types of components that might be serviced in
this fashion include: engine and transmission
assemblies, instrument cluster assemblies, radios,
compact disc players, tape players, batteries, and
powertrain control modules.

Warranty Repairs — Recycled Materials

Environmental Protection Agency (EPA) guidelines
and GM support the capture, purification, and reuse of
automotive air conditioning refrigerant gases and
engine coolant. As a result, any repairs GM may make
to your vehicle may involve the installation of purified
reclaimed refrigerant and coolant.

Tire Service

Any authorized Buick or tire dealer for your brand of
tires can assist you with tire service. If, after contacting
one of these dealers, you need further assistance or
you have questions, please contact Buick’s Customer
Assistance Center. The toll-free telephone numbers are
listed under

Owner Assistance on page 21.

After–Manufacture “Rustproofing”

Your vehicle was designed and built to resist corrosion.
Application of additional rust-inhibiting materials is
neither necessary nor required under the Sheet Metal
Coverage. GM makes no recommendations concerning
the usefulness or value of such products.

Application of after-manufacture rustproofing products
may create an environment which reduces the corrosion
resistance built into your vehicle. Repairs to correct
damage caused by such applications are not covered
under your GM New Vehicle Limited Warranty.

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Summary of Contents for 2003 Park Avenue

Page 1: ...ution program Keep this booklet with your vehicle and make it available to a Buick dealer if warranty work is needed Be sure to keep it with your vehicle when you sell it so future owners will have th...

Page 2: ...e service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it then it is not the Genuine GM Protection Plan from General Motors 06 07 02 Buick Divis...

Page 3: ...stproofing 7 Paint Trim and Appearance Items 8 Chemical Paint Spotting 8 Warranty Coverage Extensions 8 Warranty Service United States and Canada 9 Touring Owner Service Foreign Countries 9 Warranty S...

Page 4: ...23 Buick Roadside Assistance 23 Buick Courtesy Transportation 23 State Warranty Enforcement Laws 23 Warranty Information for California Only 24 Special Policy Adjustment Programs Beyond the Warranty...

Page 5: ...caused by lack of maintenance or a defect in material or workmanship A Maintenance Record is provided in the maintenance schedule section of the owner s manual for your convenience in recording servic...

Page 6: ...erages are summarized below Please read General Motors Corporation New Vehicle Limited Warranty on page 3 Things You Should Know About the New Vehicle Limited Warranty on page 7 and Emission Control S...

Page 7: ...gins on the date the vehicle is first delivered or put in use and ends at the expiration of the coverage period Bumper to Bumper Coverage The complete vehicle is covered for 3 years or 36 000 miles wh...

Page 8: ...nt for example is not included in sheet metal coverage Towing Towing is covered to the nearest Buick dealer facility if your vehicle cannot be driven because of a warranted defect Tire Coverage The ti...

Page 9: ...cted its reading has been altered or mileage cannot be determined Important This warranty is void on vehicles currently or previously titled as salvaged scrapped junked or totaled Damage or Corrosion...

Page 10: ...rms This warranty gives you specific legal rights and you may also have other rights which vary from state to state General Motors does not authorize any person to create for it any other obligations...

Page 11: ...capture purification and reuse of automotive air conditioning refrigerant gases and engine coolant As a result any repairs GM may make to your vehicle may involve the installation of purified reclaime...

Page 12: ...xtensions Time Extensions The New Vehicle Limited Warranty will be extended one day for each day beyond the first 24 hour period in which your vehicle is at an authorized dealer facility for warranty...

Page 13: ...are touring in a foreign country and repairs are needed it is suggested you take your vehicle to a General Motors dealer facility preferably one which sells and services Buicks Once you return to the...

Page 14: ...nal equipment vehicle or chassis parts and components extension of wheelbase suspension and driveline modifications and axle additions Pre Delivery Service Defects in the mechanical electrical sheet m...

Page 15: ...in on the date the vehicle is first delivered or put into use and continues for a period of 2 years or 24 000 miles whichever comes first If a catalytic converter or vehicle powertrain control module...

Page 16: ...the Emission Warranty Parts List later in this section which may be necessary to cause your vehicle to conform to the applicable emission standards Non GM parts labeled Certified to EPA Standards are...

Page 17: ...e all necessary repairs and adjustments to ensure that your vehicle passes the inspection This is your vehicle emission control system Performance Warranty If any emission related part on your vehicle...

Page 18: ...ce Center at 1 800 521 7300 or in California write to State of California Air Resources Board Mobile Source Operations Division P O Box 8001 El Monte CA 91731 2990 What Is Covered The parts covered un...

Page 19: ...Electronic Throttle Control ETC Motor Engine Control Module ECM Engine Coolant Temp Sensor Fast Idle Solenoid Flexible Fuel Sensor Intake Air Temperature Sensor Malfunction Indicator Lamp Manifold Abs...

Page 20: ...leaner Air Cleaner Diaphragm Motor Air Cleaner Resonator Air Cleaner Temp Compensator Valve Air Intake Ducts Charge Air Control Actuator Charge Air Control Solenoid Valve Charge Air Control Valve Char...

Page 21: ...Exhaust Manifold 7 70 Only Cadillac 4 6L Aurora 4 0L C K Truck 14 000 GVWR 8 1L Exhaust Manifold with Catalytic Converter attached Exhaust Manifold Gasket Exhaust pipes and or Mufflers when located b...

Page 22: ...whichever comes first California emission coverage 8 years 80 000 miles whichever comes first Federal emission coverage Also applies to California Certified Light Duty and Medium Duty Vehicles Parts...

Page 23: ...hould assure himself herself that such parts are warranted by their manufacturer to be equivalent to genuine GM parts in performance and durability genuine GM parts when used in connection with GM veh...

Page 24: ...me you suspect a defect in a part Those repairs qualifying under the warranty will be performed by any Buick dealer at no charge Repairs which do not qualify will be charged to you You will be notifie...

Page 25: ...If after contacting a member of dealer management it appears your concern cannot be resolved by the dealer without further help contact the Buick Customer Assistance Center by calling 1 800 521 7300 I...

Page 26: ...s informal dispute resolution program prior to filing a court action use of the program is free of charge and your case will generally be heard within 40 days If you do not agree with the decision giv...

Page 27: ...alling 1 800 252 1112 This program is not available in Puerto Rico or the U S Virgin Islands Buick Courtesy Transportation During the Bumper to Bumper warranty coverage period interim transportation m...

Page 28: ...is likely to cause death or serious bodily injury if the vehicle is driven AND the nonconformity has been subject to repair two or more times by General Motors or its agents AND the buyer or lessee h...

Page 29: ...t program is applicable to your vehicle When you make an inquiry you will need to give the year model and mileage of your vehicle and your Vehicle Identification Number VIN Customer Assistance Offices...

Page 30: ...1 800 263 3830 For Text Telephone devices TTYs Roadside Assistance 1 800 268 6800 Mexico Central America and Caribbean Islands Countries Except Puerto Rico and U S Virgin Islands General Motors de Me...

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