8-2
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Buick. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer’s sales or service departments.
Sometimes, however, despite the best intentions of
all concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or the
general manager.
Summary of Contents for 2002 Regal
Page 1: ......
Page 6: ...v These are some examples of vehicle symbols you may find on your vehicle ...
Page 253: ...5 37 NOTES ...
Page 254: ...5 38 NOTES ...
Page 317: ...6 63 GM Vehicle Care Appearance Materials ...
Page 333: ...Scheduled Maintenance 7 7 ...
Page 334: ...Scheduled Maintenance 7 8 ...
Page 351: ...7 25 Maintenance Record DATE ODOMETER READING SERVICED BY MAINTENANCE PERFORMED ...
Page 352: ...7 26 Maintenance Record DATE ODOMETER READING SERVICED BY MAINTENANCE PERFORMED ...
Page 353: ...7 27 Maintenance Record DATE ODOMETER READING SERVICED BY MAINTENANCE PERFORMED ...
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