11
UK
Fault
Probable Cause
Solution
Burner will not light
using igniter
Electrical issues
Electrode cracked or broken;
“sparks at crack”
Replace electrode
Electrode tip not in proper
position
Tip of electrode should be pointing toward port
hole in burner. The distance should be 1/8” to
3/16”. Adjust if necessary
Wire and/or electrode
covered with cooking residue
Clean wire and or electrode with rubbing alcohol
and clean swab
Wires are loose or
disconnected
Reconnect wires or replace electrode/wire
assembly
Wires are short-circuited
(sparking) between igniter
and electrode
Replace igniter wire or igniter
Push button sticks at bottom
sparking between igniter and
electrode
Inspect wire insulation and proper connection.
Replace wires if insulation is broken
Sudden drop in gas
flow or low flame
Grease buildup
Clean burners and inside of griddle/ firebox
Excessive fat in meat
Trim fat from meat before grilling
Excessive cooking
temperature
Set the control knob to a lower setting
Flames blow out
High or gusting winds
Move the griddle to prevent it from facing wind
directly or increase flame height
Low on LP gas
Refill LP bottle
Excess flow valve tripped
Sudden drop in gas flow
Persistent grease
fire
Grease trapped by food
buildup around burner system
Turn all knobs to
OFF
. Turn gas off at LP bottle.
Let fire burn out. After griddle cools, remove and
clean all parts
Flashback… (fire in
burner tube(s)
Burner and burner tubes are
blocked
Turn all knobs to
OFF
. Clean burner and/or burner
tubes (
Cleaning, care & maintenance
)
Flare-up
Grease buildup
Clean burners and inside of griddle/ firebox
Excessive fat in meat
Trim fat from meat before grilling
Excessive cooking
temperature
Set the control knob to a lower setting
One burner does
not light from other
burner(s)
Grease buildup or food
particles at end of carryover
tube
Clean carry-over tube with wire brush
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