USB 2.0 External Drive CD-RW 5224UI
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TROUBLESHOOTING
To help you get more familiar with this USB 2.0 external drive, CD-RW
5224UI, the following FAQ lists some common problems you might have.
Please read it for reference before you request RMA support from your
dealer.
Q1. 5224UI cannot be recognized.
(1) The drive might not be connected properly. Please check whether the
USB cable and power connector are tightly connected. If yes, do the
hot-plugging again.
(2) Check if the driver of PCI host card connected in the pc has been
installed.
(3) If your pc has a built-in USB 2.0 port, install the driver, check the BIOS
setting or consult the motherboard manufacturer.
Q2. 5224UI doesn’t have power.
Please check if the power cable is connected securely.
Q3. The CD-RW drive cannot read some general discs.
Please check if the disc has deep scratches, fingerprints, or other
contaminants on the surface. Clean the disc if it’s necessary.
Q4. There is noise while reading.
If the disc used is eccentric or there are labels stuck on the disc surface, it
will cause noise.
Q5. The drive can’t read former session(s) of the CD-R disc, which
has been written twice or more times.
Before
writing CD-R discs with data copy, remember to choose “Import
session” so as to read the former sessions.
