BCE 4012IM CD-ReWritable Drive
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TROUBLESHOOTING
To help you get more familiar with BCE 4012IM, the following FAQ lists
some common problems you might encounter. Please read it for reference
before you request RMA support from your dealer.
Q1. BCE 4012IM cannot be recognized.
(1) The drive might not be connected properly. Please check whether the
IDE cable and power connector are tightly connected.
(2) Check if there is jumper conflict. Normally, if 2 drives connected with
one IDE cable, the jumper has to separate one to MASTER & the other
to SLAVE.
(3) If Windows can’t detect BCE 4012IM, click on the “Add New Hardware”
in the Control Panel. Windows will start detecting.
Q2. The external speaker doesn’t have sound when playing music CD.
(1) Please check if the audio cable is connected to the audio connector
properly.
(2) Check both rear side of the CD-RW drive and sound card on M/B (If
Audio chipset is on board). If they are well connected, check if the
sound card is working.
Q3. The drive can’t read former session(s) of the CD-R disc which has
been written twice or more times.
Before
writing CD-R discs with data copy, remember to choose “Import
session” so as to read the former sessions.
Q4. There is noise while reading.
If the disc is eccentric or the label sticks on the disc surface, it will cause
noise.
