The small print
Safety instructions and precautions
Your BT TV set-top box has been made to comply
with international safety standards. Please read the
following safety precautions carefully.
Liquid
Keep all kinds of liquids away from your set-top box. Don’t put
anything filled with liquid (like a vase of flowers or an oil-burning
candle) on it.
Cleaning
•
Unplug your set-top box from the wall outlet before cleaning.
•
Use a light damp cloth (no solvents) to dust it.
Ventilation
•
Keep the ventilation slots uncovered to allow proper airflow into
your set-top box.
•
Don’t stand it on soft furnishings, carpets or delicate surfaces.
•
Don’t stack other electronic equipment on top of it.
•
Don’t keep it in a confined, unventilated space (like a cupboard).
Environment
•
Don’t expose your set-top box to direct sunlight.
•
Avoid putting your set-top box on a delicate surface or antique
or veneered wood.
Warning
To avoid damaging the power cord or plug
•
Don’t change the power cord or plug.
•
Don’t bend or twist the power cord.
•
Make sure you unplug the power cord by holding the plug.
•
Keep heating appliances as far away as possible from the power
cord to avoid the vinyl cover melting.
•
You should have easy access to the mains plug at all times.
To avoid electrical shock
•
Don’t open the main body of your set-top box.
•
Don’t insert metal or flammable objects into it.
•
Don’t touch the power plug with wet hands.
•
Unplug it to install the aerial cable.
•
Proof of purchase is needed.
•
The equipment is returned to BT or its agents as instructed.
•
Doesn’t cover any faults or defects caused by accidents, misuse,
fair wear and tear, neglect, tampering with the equipment, or any
attempt at adjustment or repair other than by approved agents.
•
Doesn’t affect your statutory rights.
Within the 12-month guarantee period
If you have problems using your set-top box, don’t return it before
you’ve contacted the BT Technical Helpdesk on
0800 111 4567
.
In the unlikely event of a defect occurring, please follow the
Helpdesk’s instructions for replacement or repair.
Outside the 12-month guarantee period
If your set-top box needs repair after the end of the guarantee
period, the repair must meet the approval requirements for
connection to the broadband and telephone network. Contact
the BT Technical Helpdesk on
0800 111 4567
for details of BT’s
approved repair agents.
Recycling
How to recycle your equipment
Your set-top box, remote control and broadband
extenders (if you have them) are classed as electrical or
electronic equipment, so DO NOT put them in your normal rubbish
bin. It’s all part of the Waste Electrical and Electronic Equipment
(WEEE) Directive (2002/96/EU) to recycle products in the best way
– to be kinder to the planet, get rid of dangerous things more safely
and bury less rubbish in the ground.
The BT Electrical Take Back Scheme
If you’d rather send your set-top box back to us, it’s easy and free
of charge.
1
Call
0800 800 150
and tell us what you want to return.
We’ll then send you a pre-paid posting bag.
2
Pack everything, including any cables, into the original box.
(If you don’t have it, please use another box or bubble wrap
as protection.)
3
Pop it in the posting bag and seal it.
4
Peel off the barcode from the address label and stick it next to
the postage label on the posting bag.
5
Take it to your local Post Office. We recommend you ask for
proof of posting – there’s no charge for this.
Sorry, but we can only deal with BT equipment. You can usually
take other old equipment to your local recycling centre.
Remember, batteries need to be disposed of responsibly too.
To avoid damaging your set-top box
•
Don’t use your set-top box if it’s out of order. If you keep
using it when it is defective, you might cause serious damage.
Please contact BT if it isn’t working properly.
•
Unplug it from the mains socket if there’s severe lightning.
To avoid damaging the hard disk drive
•
Don’t move your set-top box or turn the power off suddenly
while the hard disk drive is running.
•
BT won’t be liable for any corruption of data on the hard disk
drive caused by carelessness or misuse.
Other information
YouView
YouView is subject to terms of use, suitable broadband speed, TV
aerial and coverage. See
www.youview.com
. Software contained
in this device is licensed on a limited basis. All other rights are
reserved. YouView and the YouView logo are trademarks of YouView
TV Limited and are used under licence. © YouView TV Limited
2010 – 2017. All logos and content images are trademarks and/or
copyright of their respective owners. Images are for illustration only
and may differ on screen. Content is subject to availability.
Open source software
Your set-top box uses open source software. To find out more,
go to
bt.com/vision/opensource
Declaration of Conformance
Low Voltage Directive 2006/95/EC, EMC Directive 2004/108/EC
and Energy-related Products Directive 2009/125/EC. The BT TV
set-top box is for use within the UK. You can find the Declaration
of Conformance at
bt.com/help/youviewdoc
Warranty
Your set-top box is guaranteed for 12 months from the date you
bought it.
Subject to the terms listed below, the guarantee covers the repair
or, at BT’s or its agent’s discretion, the option to replace the set-
top box or any of its components (other than batteries) – if any are
found to be faulty or below standard, or not put together well or
using unsuitable materials.
A set-top box over 28 days old from the date you bought it may be
replaced with a refurbished or repaired product.
Guarantee conditions
•
Only covers defects that occur during the guarantee period.
Using Zoom
The
button has two functions: one for the main menu and one for the
Guide (where you find live TV channels).
How to zoom when using the main menu
If you’re finding it difficult to read some of the text while you’re in the main
menu or sub-menus (such as settings), you can use
Zoom
to make it bigger.
For example: press on your remote to bring up your main menu, then
press
on your remote to make the text bigger (you’ll be able to use the
options on the screen as usual). Press
again and you’ll be able to use
the arrow buttons on your remote to move around the screen. Press
Select
to be able to use the options again. Press
for the third time to go back
to the normal view.
How to zoom when in the Guide
Press
. When you can see the TV listings, press
to make the text
bigger (you’ll be able to use the options on the screen as usual). Press
again to return the text to its original size.
Using Grid 2
Grid 2 is software for Windows computers. You can use it to control your
BT TV box without a remote or keyboard. It accepts input from a wide range
of devices, like switches, head pointers and eye gaze systems.
You can find out more about this at
btplc.com/inclusion/BTTV
and
sensorysoftware.com
Using your keyboard as a remote
You can use a UK USB keyboard to interact with your BT TV box, either
alongside the remote or instead of it. There’s a USB connection on the back
and the left-hand side of the box.
•
This option supports popular USB keyboards.
•
Certain keys imitate the buttons on the remote.
•
You can use the standard alphabet keys to enter text.
•
The ‘1’ key also cycles through punctuation.
•
The keyboard number keys work in just the same way as the number
keys on the remote.
A number of keyboard layouts are supported, like Jumbo, Clevy and
multimedia. You can read more about this and print out keyboard
overlays at
btplc.com/inclusion/BTTV
30
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