The extender gives you two new wireless networks, one on the 2.4GHz band and one on the
5GHz band.
The 5GHz band (EXT5) will give the best performance when close to the extender, the 2.4GHz
band (EXT2) is best for range.
1
The extender’s network name is the same as your hub/router with
EXT2- (2.4GHz band) and EXT5- (5GHz band) added to the front.
For example:
Hub/router wireless network name: BTHub5-1234
New extended network names: EXT2- BTHub5-1234 and EXT5- BTHub5-1234
2
From your device, select the network you wish to connect to.
3
Enter the wireless key – this is the same as your hub/router.
If you need more help, go to bt.com/wifiextender610
or call 0808 100 6116*.
*Calls made from within the UK mainland network are free. Mobile and international call costs may vary.
3
Connect your devices
Connection help
Don’t know if you’re connecting via router or extender?
•
The extender’s network names are the same as your hub/router with ‘EXT2-’ and
‘EXT5-’ added to the front. For example if your hub/router wireless network name is
BTHub5-1234; your new extended network names will be EXT2- BTHub5-1234 and
EXT5- BTHub5-1234.
Can’t connect extender to router
•
If the range lights continue to scroll up and down for more than 1 minute after
connection attempt. Check your hub/router is switched on and try moving your
extender closer to it.
•
If your device often loses internet access and the extender’s Too far or a bit too far light
is on, try moving the extender to another socket.
•
If you are trying to use WPS but it doesn’t work (Too far and Too close (red) lights
continue to flash), it may be that it’s incompatible with the WPS function in the extender.
Try switching the extender Off then On and repeat Method 1. If it still fails, follow the
steps in Method 2, to connect without using the WPS button.
•
If you’re unable to connect using Method 2, check you have selected the correct
wireless network and you’ve entered the correct wireless key.
Can’t connect to internet
•
Check your router is connected to the internet and your wi-fi is working correctly.
Can’t connect your device to wireless
•
Make sure your device is correctly set-up to connect to your hub/router before trying
to use the extender.
•
Microwaves and some electrical equipment may interfere with the wireless signal.
•
Check the lights on your extender and make sure you are in Good range, if not see the
section ‘Move extender to optimum location’.
•
Thick/concrete walls and ceilings will affect wireless performance.
All lights are off
•
Check the power socket is working and switched on.
•
Check the extender is turned on (the On/Off button is on the top).
