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BT Verve, User Manual

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Cannot register a handset to a base

• You can register a total of 5 handsets to your BT Verve 410 base and you can register your 

BT Verve 410 handset to up to 4 bases. Check that you have not exceeded the limits.

• Check that you have entered the correct PIN number (default PIN 0000).
• Check that you are at least one metre away from other electrical equipment to avoid interference

when registering.

Base unit does not ring, but the lights are on

• Have you connected the telephone line correctly?
• Is the base ringer set to off?
• You may have a faulty line or socket. Try using another socket or line. Call BT on 151 if you still

experience problems.

Buzzing noise on my phone or on other electrical equipment nearby

• Sometimes your BT Verve 410 can interfere with other electrical equipment if it is placed too

close. It is recommended that you place your BT Verve 410 at least one metre away from
electrical appliances or metal obstructions to avoid any risk of interference.

Customer Helpline

If you are still experiencing difficulties please call the BT Verve 410 Helpline on 0800 218 2182*
or email [email protected].

Help

59

If you experience any problems, please call the Helpline on 

0800 218 2182*

or email 

[email protected]

* Calls made from within the UK mainland network are free. Mobile and International call costs may vary.

Summary of Contents for Verve

Page 1: ...BT Verve 410 User Guide ...

Page 2: ...a range of up to 300 metres outdoors and up to 50 metres indoors in ideal conditions 1 You must subscribe to your network provider s Caller Display Service for text messaging to work and you must not withhold your telephone number A quarterly fee may be payable Some other network provider lines may not be compatible with this text messaging service 2 You must subscribe to your network provider s C...

Page 3: ...the answer in the Help section at the back of this guide IMPORTANT Only use the telephone line cord supplied Got everything BT Verve 410 handset BT Verve 410 base 1 x NiMH rechargeable battery pre installed Mains power adaptor item code 045030 Telephone line cord If you have purchased a BT Verve 410 multiple pack you will also have the following items for each handset BT Verve 410 additional hands...

Page 4: ... Handsfree 17 Make a handsfree call 17 Answer a call handsfree 18 Switch to handsfree during a call 18 Redial a number from the redial list 18 Save a number from the redial list to the directory 19 Delete a redial number 19 Delete all redial numbers 20 Keypad lock 20 Find handset paging 21 Message Call inbox 21 Directory Store a name and number 22 View an entry 23 View directory capacity 23 Dial a...

Page 5: ...n entry 42 Delete entire Calls list 42 Voicemail 42 BT Network services Pre stored BT Services numbers 43 BT 118 500 Directory Enquires 43 BT Verve 410 Helpdesk 43 Call Divert on off check 44 Call Waiting on off check 44 Text messaging Subscribe to the text messaging service 45 Cost of the fixed line service 45 Send a text message 46 Using the Outbox 47 Receiving messages 48 Read messages 48 Edit ...

Page 6: ...all 56 Help 57 General information Safety information 64 Cleaning 65 Environmental 65 Product disposal instructions 65 Guarantee 66 Technical information 67 R TTE 67 Declaration of Conformance 67 Connecting to a switchboard 67 Inserting a pause 67 Recall 67 6 In this guide If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com ...

Page 7: ...T Verve 410 has a range of 300 metres outdoors when there is a clear line of sight between the base and handset Any obstruction between the base and handset will reduce the range significantly With the base indoors and handset either indoors or outdoors the range will normally be up to 50 metres Thick stone walls can severely affect the range Signal strength The icon on your handset indicates when...

Page 8: ... Batteries and handset may become warm during charging This is normal 2 The NiMH battery is already fitted in the handset Remove the battery compartment cover by sliding it downward and lifting it off Locate the battery lead and connector and plug it into the socket inside the battery compartment the red wire should be on the left Tuck the battery leads in the space above the battery and slide the...

Page 9: ...lied as part of a multipack are pre registered to the base so once charged are ready for use The handset number is shown in the display Your BT Verve 410 is ready for use 9 Getting started Using your BT Verve 410 on a Broadband line If this product is to be used on a broadband line then you must ensure that it is connected via an ADSL microfilter Using this product on a Broadband line without an A...

Page 10: ... to dial your network s voicemail service 1571 page 42 Q Press and hold to switch the handset ringer on or off Option button right Press to select options displayed on screen Recall For use with switchboard PBX and BT Calling Features RIGHT Messages Call inbox In standby press to access the Calls list or SMS text messages menu page 21 When entering text press to move the cursor right DOWN Calls In...

Page 11: ...sfree speaker on On missed call in the Calls list On new text message received Flashing mailbox is full Off all messages have been read On alarm is set Flash alarm time has been reached Off alarm off The keypad is locked Handset ringer is switched off For this feature to work you must subscribe to your network provider s Caller Display service A quarterly fee may be payable Handset name number Tim...

Page 12: ...inding a missing handset page 21 Also used during the registration process page 53 2 position charging contacts Handset can be placed flat on the base or raised for easier pick up and viewing 12 If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Getting to know your phone ...

Page 13: ... following page When the handset is switched on and in standby 1 Press Menu to open the main menu 2 Then use or buttons to scroll through the available options 3 Press the OK option button to select a menu option or the Back button to return to the previous screen To exit a menu and return to standby press Option buttons Press to select the option displayed on the screen If no buttons are pressed ...

Page 14: ... Time Alarm The following menus can be accessed by pressing the relevant button Calls list empty Settings Calls list displayed press Option Details Delete Delete all Call number Store number Settings BT menu Dir enquiries Helpdesk Divert on Divert off Check divert Call wait on Call wait off Chk call wait Empty Empty Names menu Directory displayed press Option New entry Edit entry View Copy Copy al...

Page 15: ...the last digit 2 Press to dial End a call 1 Press If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Call timer Your handset will automatically time the duration of all external calls The handset display shows the call duration both during and for a few seconds after your call Out of range warning When the handset goes out of range of the ...

Page 16: ...call waiting tone and the display will show the number of the caller or the name if it matches an entry in your directory 2 Press to answer the new call and your first caller is put on hold 3 Press to toggle between the two callers 4 Press to hang up the current call 16 Using the phone If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com To ...

Page 17: ...Handsfree Handsfree lets you talk to your caller without holding the handset It also enables other people in the room to listen to your conversation over the loudspeaker Make a handsfree call 1 Dial the number then press is displayed You hear your call over the handset loudspeaker Press to switch the call between the earpiece and the loudspeaker 2 Press to end the call 17 Using the phone If you ex...

Page 18: ...piece press again Redial Up to the last 15 telephone numbers called are saved in the redial list You can then select any of the numbers to redial delete or copy to the directory Redial a number from the redial list 1 Press the last number you called is displayed 2 Press or to scroll to the number you want 3 Press to dial 18 Using the phone If you experience any problems please call the Helpline on...

Page 19: ...number 1 Press The last number dialled is displayed 2 Scroll or to the number you want 3 Press Option Delete is highlighted Press OK 4 Press Yes to confirm or No to cancel 5 Press Back to return to the previous menu level 19 Using the phone If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Press Clear to delete any unwanted digits and the...

Page 20: ...elete all and press OK 3 Press Yes to confirm or No to cancel 4 Press to exit and return to standby Keypad lock You can lock the keypad so that it cannot be used accidentally while carrying it around To lock the keypad 1 Press and hold The handset beeps and Keypad locked is displayed To unlock the keypad 1 Press and hold The handset beeps and Keypad unlocked is displayed for 2 seconds before retur...

Page 21: ...dset Message Call inbox Your BT Verve 410 has an inbox which shows the status of your messages and calls and gives a short cut to access Missed calls Text messages 1 Press The Inbox screen is displayed 2 Scroll or to the option you want and press OK 21 Using the phone If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Paging calls cannot b...

Page 22: ...hows the directory option New entry Once an entry has been stored the full menu is displayed Directory You can store up to 200 names and numbers in the directory Names can be up to 15 characters long and numbers up to 24 digits Store a name and number 1 From standby press The directory menu is displayed 2 When storing the first entry New entry is highlighted Press OK When storing further entries T...

Page 23: ...is displayed e g 150 200 3 Press Back to return to the previous menu level Dial an entry 1 In standby press The first entry is displayed 2 Scroll or to the entry you want or search alphabetically 3 Press to dial 23 Using the phone If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com To search alphabetically Press the relevant keypad button e...

Page 24: ...he entry you want to copy 2 Press Option and scroll to Copy and press OK 3 Press or to select the handset you want to copy to and press OK At the receiving handset 4 Display shows Receive dir entries Press Yes to confirm or No to cancel 5 When successful the display shows 3 Copied 6 Press Back to return to the previous menu level 24 Using the phone If you experience any problems please call the He...

Page 25: ... the entry you want 3 Press Option and scroll to Delete entry and press OK 4 Press Yes to confirm or No to cancel 5 Press Back to return to the previous menu level 25 Using the phone If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com You can copy the entire directory to another handset registered to the base If the directory becomes full d...

Page 26: ...ress Option and scroll or to Edit call grp and press OK 3 Scroll or to the call group you want 4 Press Option Display highlights Rename group Press OK 5 Press Clear to delete the current name and enter a new name 6 Press OK to save 7 Press Back to return to the previous menu level 26 Using the phone If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtech...

Page 27: ... Back to return to the previous menu level Speed dial You can allocate a name and number from the Directory to each of the Speed dial buttons 2 to 0 To copy a Directory entry to a Speed dial 1 Press 2 Press Option and scroll or to Speed dial and press OK 3 Scroll or to the Speed dial you want to store the Directory entry in and press OK 27 Using the phone If you experience any problems please call...

Page 28: ... save 6 Press Back to return to the previous menu level To delete a Speed dial 1 Press 2 Press Option and scroll or to Speed dial and press OK 3 Scroll or to the Speed dial you want to delete and press OK 4 The name and number is displayed press Option and scroll to Delete 5 Press OK to confirm Deleted is displayed 6 Press Back to return to the previous menu level 28 Using the phone If you experie...

Page 29: ...o the entry you want and press OK to save 6 This new name and number will replace the old name and number in the Speed dial 7 Press Back to return to the previous menu level To dial using a Speed dial 1 Press and hold the Speed dial button with the number you wish to dial 2 The display shows Calling and the number being dialled 29 Using the phone If you experience any problems please call the Help...

Page 30: ...ess or to select On or Off 4 Scroll to Confirmation Press or to select On or Off If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com You can set different ringtones for external calls and internal calls Choose from 10 polyphonic and 5 standard handset ringtones The handset also has 5 ringer volume settings plus Off If you switch the handset...

Page 31: ... On or Off 6 Scroll to Out of range Press or to select On or Off 7 Press OK to confirm 8 Press Back to return to the previous menu level If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com ...

Page 32: ... set settings is highlighted Press OK 3 Scroll to Auto answer and press OK 4 Press or to select On or Off 5 Press OK to save 6 Press Back to return to the previous menu level If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Adjust the display contrast to suit different lighting conditions There are 8 levels Set a name for your handset e ...

Page 33: ...er 1 Press Menu scroll to Settings and press OK 2 Scroll to Base settings Press OK 3 Ringer is highlighted Press OK 4 The Ringtone option is highlighted Press or to select the ringtone 5 Scroll to Ring volume Press or to select the volume or off 6 Press OK to save 7 Press Back to return to the previous menu Restore your handset to its original factory settings This will not affect The phonebook Te...

Page 34: ...tting Press OK 3 Scroll to Dial mode Press OK 4 Press or to select the dial mode option you want 5 Press OK to save 6 Press Back to return to the previous menu 34 Settings If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com When you have more than one handset registered to your base you can set one handset to ring before the others This all...

Page 35: ... OK 6 Re enter the new PIN and press OK 7 Press Back to return to the previous menu level 35 Settings If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com If you enter your PBX access code your BT Verve 410 will automatically enter a pause after the first digit if it matches the PBX access code If any existing code is displayed Press Clear t...

Page 36: ...Scroll to System reset Press OK 4 Enter the system PIN original setting 0000 and press OK 5 Press Yes to confirm or No to cancel 6 If you select Yes the handset returns to standby Or press Back to return to the previous menu level 36 Settings If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com ...

Page 37: ...s OK 4 Press or to select the Time format 24 hour or 12 hour 5 Scroll to Date format Press or to select mm dd or dd mm 6 Scroll to Enter time and enter the time using the 24 hour format e g 17 30 for 5 30pm If 12 hour format is chosen press to change am or pm 7 Scroll to Enter date and enter the date 8 Press OK to save 9 Press Back to return to the previous menu level 37 Settings If you experience...

Page 38: ...or to select Daily Once or Off 6 Scroll to Ringtone and press or to select the ringtone you want for the alarm 7 Press OK to save 8 Press Back to return to the previous menu level Stop alarm ring When the alarm rings the display shows Alarm The alarm rings for 60 seconds 1 Press Stop to stop the alarm 38 Settings If you experience any problems please call the Helpline on 0800 218 2182 or email bt ...

Page 39: ...out the next call 6 Press Back to return to the previous menu level If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com IMPORTANT To use Caller Display you must first subscribe to the service from your network provider A quarterly fee may be payable For more information on BT Calling Features call BT free on 0800 800 150 To ensure the calle...

Page 40: ...mber first 5 Press to dial Copy a Calls list number to the directory 1 Press 2 Press or to scroll through the list to the entry you want 3 Press Option Scroll to Store number and press OK 4 Enter the name 5 Scroll to Number and edit the number if required 40 Calls lists If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com When a Calls list i...

Page 41: ...ert 5 Press or to select On or Off 6 Press OK to save 7 Press Back to return to the previous menu level Calls lists If you need to edit the number or name press Clear to delete any unwanted characters then enter new ones using the keypad All calls will list answered and missed calls in the Calls list Missed calls will only list unanswered calls New call alert on will cause the handset to beep when...

Page 42: ...s OK Display shows Deleted 4 Press Back to return to the previous menu level Delete entire Calls list 1 Press 2 Press Option Scroll to Delete all and press OK 3 Press Yes to confirm or No to cancel 4 Press Back to return to the previous menu level Voicemail 1 If you have subscribed to the BT Answer 1571 service you can press and hold to listen to your messages 2 The display shows Calling 1571 Foll...

Page 43: ...u must first subscribe if required to the relevant service from your network provider A quarterly fee may be payable For more details on BT s Calling Features call BT free on 0800 800 150 If you are not connected to the BT network some of these services may not be available Please contact your network provider Call Diversion services may allow other divert options Check with your network provider ...

Page 44: ... instructions or listen for confirmation status of your instructions 44 BT Network Services If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Call Waiting lets you know if another person is trying to contact you while you are on a call If a second caller rings you will hear a beep in the handset Providing you have also subscribed to Calle...

Page 45: ...ion charge other than the subscription to Caller Display Visit the BT com website www bt com to find out how much it costs to send a text message depends upon your call package If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com IMPORTANT You must subscribe to your Network Provider s Caller Display service so that you can use text messaging...

Page 46: ...sages you must not withhold your number On most networks if you normally withhold your number the 1470 prefix presents your number for you Sending messages Send a text message 1 Press Menu Text is displayed Press OK 2 Write new text is highlighted Press OK 3 Use the keypad to enter your message Press Option and scroll or to Send Press OK Enter the phone number and press Send Or press Option to sel...

Page 47: ...f the base unit with the active receive centre number is a DECT product then all handsets registered to will be able to receive text messages 4 When sending a message the display shows Sending message then Message sent 5 Press to cancel at any time and return to standby Sent and saved texts are stored in the Outbox Your BT Verve 410 s outbox is like a redial list It holds copies of sent and saved ...

Page 48: ...e marked Old Read messages 1 Press Menu Text is highlighted Press OK Scroll to Inbox and press OK 2 Scroll or to the text you want to read and press Read 3 Press or to scroll through the text 4 Press Option and scroll or to Reply Press OK Press No to use a blank screen or Yes to keep original text in the reply Enter your message Press Option then press OK The caller s number is displayed Press Sen...

Page 49: ...3 Scroll or to the template you want to edit or delete Press OK Edit template Press OK Press Clear to delete characters Enter your template text and press Save Del template Press OK Press Yes to confirm or No to cancel 4 Press Back to return to the previous menu level 49 Text messaging If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com The...

Page 50: ...ce Centre numbers 1 Press Menu Text and press OK 2 Scroll or to Text settings and press OK 3 Service Centre is highlighted press OK 4 Scroll or to SMS Centre 1 2 3 or 4 and press OK 5 If necessary press Clear to delete the current number Enter the new service centre number and press Save 6 Press Back to return to the previous menu level Or press to return to standby 50 Text messaging If you have m...

Page 51: ...ress OK 5 Press Back to return to the previous menu level Or press to return to standby Message alert When you receive a text message the new message beep will sound at the handset the new text message icon is shown on the handset display the base indicator light flashes These alerts can be switched On or Off The default setting is On 51 Text messaging If you experience any problems please call th...

Page 52: ...to Text settings and press OK 3 Scroll to New text alert and press OK 4 Press or to select On or Off and press OK 5 Press Back to return to the previous menu level 52 Text messaging If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com ...

Page 53: ...ther bases You can then select the base you would prefer to use If you have purchased a BT Verve 410 multiple pack any additional handsets come pre registered to the base If you have purchased an additional handset separately you must register it to your BT Verve 410 base before it can be used Registering an additional handset At the handset 1 Press Menu scroll to Settings and press OK 2 H set set...

Page 54: ...oll to De register and press OK 4 Enter the System PIN original setting 0000 and press OK 5 Select handset option is highlighted Scroll or to the handset you want and press OK Using additional handsets If registration is not successful first time please repeat the process again in case the base registration period ran out of time If there are already 5 handsets registered to the base the registrat...

Page 55: ...o call then press OK Transfer a call You can transfer an external call to another handset registered to the base 1 During your call press Int Your external caller is put on hold 2 If you have one other handset it will ring If you have extra handsets press or to select the handset 1 5 you want then press OK 3 When the other handset answers you can announce the caller 4 Press Switch to switch betwee...

Page 56: ...ternal caller 1 During your call press Int Your external caller is put on hold 2 If you have one other handset it will ring If you have extra handsets press or to select the handset 1 5 you want then press OK 3 When the other handset answers you can announce the call Press Conf to join all callers Using additional handsets If the other handset does not answer press Single to return to your origina...

Page 57: ...the mains power is correctly connected The batteries may need recharging Has there been a power cut If so place the handset back on the base for 10 seconds and try again If it still does not work disconnect the batteries and mains power for 10 minutes then reconnect and try again You have a dial tone but the phone will not dial out You may need to change the dial mode from tone to pulse see page 3...

Page 58: ...re low place the handset on the base charger to recharge icon not scrolling Try cleaning the charging contacts Check that the mains power is correctly connected You hear the busy tone when you press Make sure the handset is in range of the base Another handset registered to your BT Verve 410 base may be on the line No Caller Display number name displayed Have you subscribed to a Caller Display ser...

Page 59: ...nother socket or line Call BT on 151 if you still experience problems Buzzing noise on my phone or on other electrical equipment nearby Sometimes your BT Verve 410 can interfere with other electrical equipment if it is placed too close It is recommended that you place your BT Verve 410 at least one metre away from electrical appliances or metal obstructions to avoid any risk of interference Custom...

Page 60: ...this is for BT lines If you have another network provider please check the prefix number with them In order to send and receive text messages you must not withhold your number If you normally withhold your number the 1470 prefix presents your number for you Cannot receive text You will not be able to receive text messages until you have first sent a message The first message sent registers you wit...

Page 61: ...ion 2 enter your phone number on the handset and wait to speak to a customer adviser BT Business Customers call 152 choose option 2 when prompted by the Fault Management Service select option 2 enter your phone number on the handset and wait to speak to a customer adviser For other telephone service providers please contact their customer services General sales enquiries BT Residential lines call ...

Page 62: ...hone and the way messages are handled 1 Press Menu Text is highlighted Press OK 2 Write new message is highlighted Press OK 3 Use the keypad to type in the following commands depending upon what you want to do Opt out from receiving voice text messages Turns off the opt out option Turns on permanent voice text message delivery to your phone All incoming text is delivered as voice text Turns off pe...

Page 63: ...eceives written text This command is inserted at the start of the message and applies only to that message e g Hello I will be home late You keep hearing an error beep You have pressed the wrong button in a sequence Check the prompts in the display or refer to instructions in this user guide Help 63 If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtech...

Page 64: ... batteries are fitted Safety information Only use the power supply suitable for the BT Verve 410 range Using an unauthorised power supply will invalidate your guarantee and may damage the telephone The item code for the base mains power supply is 045030 If you have purchased a multiple pack the item code for the charger mains power supply is 040368 Use only the approved rechargeable batteries supp...

Page 65: ...our product to fire explosive or other hazardous conditions There is a slight chance your phone could be damaged by an electrical storm We recommend that you unplug the power and telephone line cord during an electrical storm Product disposal instructions The symbol shown here and on the product means that the product is classed as Electrical or Electronic Equipment and should not be disposed with...

Page 66: ...t affect your statutory rights Within the 12 month guarantee period Prior to returning your product please read the Help section beginning on page 57 or contact the BT Verve 410 Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com for assistance In the unlikely event of a defect occurring please follow the Helpline s instructions for replacement or repair Outside of the 12 month guarante...

Page 67: ...rective 1999 5 EC If you would like a copy of the Declaration of Conformance please email bt helpdesk vtecheurope com Connecting to a switchboard This product is intended for use within the UK for connection to the public telephone network and compatible switchboards which support tone and pulse dialling and timed break recall If in doubt please consult your service provider Inserting a pause With...

Page 68: ...d subject to British Telecommunications plc s respective standard conditions of contract Nothing in this publication forms any part of any contract British Telecommunications plc 2008 Registered Office 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 Designed and produced by The Art Design Partnership Ltd Printed in China BT Verve 410 04 08 1 ...

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