BT smart hub User Manual Download Page 8 | Manualshive

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BT smart hub User Manual Download Page 8

Troubleshooting

If your Hub is showing an orange or purple light,

it’s running okay but needs a bit of help connecting

to the internet.

Here’s what to do

1

Connect a device to the Hub using wireless or an Ethernet cable.

2

Open a new web browser on your device.

3

Follow the on-screen help wizard to get connected.

Or

8

Welcome to BT Broadband

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Summary of Contents for smart hub

Page 1: ...Welcome BT Smart Hub user guide ...

Page 2: ...T Mini Hub or BT TV too Set up your Smart Hub first before setting up anything else BT Smart Hub BT Mini Connector BT Mini Hub YouView box Hello What s in the box BT Smart Hub Filter Power cable and plug in two parts BT Smart Hub user guide Welcome BT Smart Hub user guide Broadband cable grey ends Ethernet cable yellow ends for a wired connection Extra sticker with Hub details to put somewhere han...

Page 3: ...3 4 Broadband Hub status light Have a look at page 9 to see what your Hub lights mean Broadband port USB port Four Gig Ethernet ports To connect devices using a cable Power button Power socket Hub wireless settings A handy removable card with all you need including passwords to connect wirelessly WPS button and light Use this as a quick way to connect wireless devices See page 5 Factory Reset butt...

Page 4: ... the phone line in your home It s not an extension socket Depending on your socket type you might need to use a filter 2 Plug in power Slide the two parts of the Hub s power plug together until they click into place Connect the power cable to your Hub plug it in at the wall and switch the socket on 3 Turn Hub on Press the Power button on the back of the Hub The light on the front will change colou...

Page 5: ... you connect a device to your Hub for the first time your web browser will ask you if you want to activate any of your BT Extras including BT Parental Controls Getting the best wi fi signal at home For tips on how to get the best wi fi signal in your home go to bt com yourwi fi All done Can t connect using wireless Using your Ethernet cable yellow ends connect your device to any of the yellow Ethe...

Page 6: ...nage your account and products online security and BT Extras So everything s in one place Go to bt com mybt to track an order view your bills and manage payments check your calls and broadband usage see your inclusive BT Extras see page 7 upgrade your calls broadband and TV packages get help with your BT services and if you can t find what you need you can chat with us Get more with My BT 6 Welcom...

Page 7: ...ne by filtering inappropriate content BT NetProtect Plus Download it on your device so you re protected when browsing online against viruses scams spyware phishing attacks and other internet threats It also protects you from infections from other things like USB memory sticks even when offline BT Protect Protect your gadgets against infection from viruses scams and phishing attacks by warning you ...

Page 8: ...s running okay but needs a bit of help connecting to the internet Here s what to do 1 Connect a device to the Hub using wireless or an Ethernet cable 2 Open a new web browser on your device 3 Follow the on screen help wizard to get connected Or 8 Welcome to BT Broadband ...

Page 9: ...vice to your Hub using a cable or wi fi Open a new web browser window and follow the on screen help wizard to get connected Red light There s a problem somewhere Using the Power button turn your Hub off and on again If the light still doesn t turn blue use a paper clip to press your Hub s Factory Reset button If this doesn t fix it call us on 0800 111 4567 We re usually less busy between 12pm and ...

Page 10: ...ards see your broadband performance see all your connected devices How to open your Hub Manager 1 Open a new web browser on your device 2 Type 192 168 1 254 into the address bar 3 If you want to make any changes you ll need your Admin password It s on the Hub s settings card on the back of your Hub 192 168 1 254 10 Welcome to BT Broadband ...

Page 11: ...mmunity Forum at bt com community Declaration of Conformance with European Community Directive 1999 EC This product is intended for use within the UK for connection to the public telephone network This equipment complies with the essential requirements for Radio Equipment and Telecommunications Terminal Equipment Directive 1999 5 EC The Declaration of Conformance can be found at bt com The BT Smar...

Page 12: ...ing we ve written here is contractual When we supply services and equipment our terms and conditions apply British Telecommunications plc 2016 Registered Office 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 Written and designed by Muse Publishing and The Art Design Partnership ADP Version number SI 5 0 Get information advice and support on keeping your children safe online ...

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