6
7
More about set-up and speed
The first three days after set-up
After you’ve installed your Hub, it can take about three days
to establish the fastest, most reliable broadband possible on
your line. During this time, your Hub might restart and your
broadband might be interrupted. This is normal. Leave your
Hub connected and turned on and it should soon settle down.
Leaving your Hub connected and turned on also makes sure
you get software updates.
Getting up to speed
Go to
bt.com/improve-speed
to make sure you’re getting
the best speed possible. To get the best speed out of your
BT Broadband, use a wired connection. If you’re connecting
wirelessly, the 5GHz signal will usually give you the best speed.
Your BT Home Hub 5 has four high-speed 1GB LAN Ethernet
ports for wired networks.
Get the best wireless performance at home
The shorter the distance and the fewer floors and walls between
your wireless device and Hub, the better your connection. Large
furniture and electrical appliances can also affect wi-fi signals.
If you’ve got problems connecting with wireless, move your Hub
and devices closer together. For more help and advice, go to
bt.com/help/wireless
.
You’ve got smart dual-band wireless
The BT Home Hub 5 uses Smart Wireless to connect to the best
signal on either the 2.4GHz or 5GHz band, depending on what
your device supports and where you are. To find out more, go to
bt.com/help/dualband
.
Use a BT Dual-band ac Dongle for Windows
®
(optional)
The BT Home Hub 5 supports high-speed 5GHz wireless 802.11ac
standard. To use this, you need a supporting device or a BT Dual-
band Dongle, which works with most PCs (not Macs). Wireless
802.11ac will give you the best performance possible, but your
Hub also works with older wireless standards and supports three
bonded channels for high-performance computers such as
Apple Macbook Pro
®
(2012 onwards). To find out more or buy
a dongle, go to
bt.com/acdongle
. (If you’ve already ordered
one, there’s a set-up guide at
bt.com/help/acdongle
.)
More about wireless
Turning off Smart Setup
If you don’t want Smart Setup to help you with your features when you connect a device, follow the steps at
bt.com/help/smartswitchoff
How to set up wireless on common devices
For other devices, see
bt.com/wireless-setup
Apple iOS
Android
Windows 7
Windows 8
(Start screen)
Mac OS X
1. Go to
Settings
n/a
n/a
2. Click
Wi-fi
3. Make sure wi-fi is on
n/a
4. Find your Hub’s name in
the list of available wireless
networks and click on it
5. Enter your Wireless
Password/key and click
join, connect or similar
Note
: your Hub has two wireless frequencies (2.4GHz and 5GHz). Most devices that can use 5GHz will automatically connect to that
frequency, but some struggle because the network name (SSID) is the same for both by default. To find out how to fix this if you’re
having problems, go to
bt.com/help/ssid
Example Hub name:
Example wireless
password/key:
