background image

2

3

Contents

3

 

Connect to wireless

1. You need to use your 

new

 wireless details to connect to  

your Hub wirelessly.

2. Or if your device supports WPS, press 

WPS

 to connect 

automatically.

4

 

Set up your devices using Smart Setup

Smart Setup will help you get your broadband and extra services 

up and running on all your devices. To use it, just open your 

device’s web browser. It only takes a few minutes and will make 

sure that all of your devices are set up properly.
When you’ve finished, log in to My BT using your BT ID and 

password. If you don’t have one, you can get one at 

bt.com/mybt. 

You’ll need your BT account number from your latest bill.
If you don’t see Smart Setup, go to 

bt.com/mybt

.

You’ll need to follow steps 3 and 4 on each device you want 

to connect to your Hub.

Set-up summary

1

 

Get ready

You don’t need to be at home when we move you to BT Infinity. 

To find out when that will be, take a look at the email or letter 

we sent you.
You’ll lose your existing connection while our engineer carries 

out the work at your street cabinet. So if you’re at home when 

this happens, wait about half an hour, then move onto step 2.
We’ll email or text you when your BT Infinity is ready. That might 

be late in the day.

 

Unplug any existing broadband kit, then…

1. Connect your new Hub 5 directly to your master phone socket 

using the broadband cable (light grey ends) and filter. 

2. Slide the two parts of the power supply together, connect the 

power cable and switch on at the socket.

3. Press the 

Power

 button on the back of the Hub to turn it on. 

4. Wait a couple of minutes. Coloured lights will flash while 

the Hub tests itself and your broadband. A steady blue light 

means your broadband’s ready to use. If the light doesn’t turn 

blue, carry on to step 3 and the Hub will help you fix things.

2

For help setting up wireless, see page 7.

See page 4 for more on My BT and your extras.

Broadband
DSL

11

2

3

4

Broadband

WAN

USB

Reset

Power

Power
On| Off 

Gig  Ethernet

WPS

Your wireless network/

SSID and password/key 

are here

Set-up summary 

2-3

My BT – all your extras in one place 

4-5

More about set-up and speed 

6

More about wireless 

6

Troubleshooting 

8-11

Support 

12

Broadband
DSL

11

2

3

4

Broadband

WAN

USB

Reset

Power

Power
On| Off 

Gig  Ethernet

Power

socket

Power 
button

Broadband 
DSL socket

Broadband cable (grey ends)

to Hub

to Hub

Broadband cable (grey ends)

BT master

socket

If you’ve got a double socket 
like one of these, you don’t 
need to use a filter.

You’ll need a broadband 

filter on every phone 

socket you use in your 

home, including any Sky 

box or similar connection.

Summary of Contents for Home Hub 5

Page 1: ...Information and troubleshooting guide for BT Infinity BT Home Hub 5 ...

Page 2: ...ady That might be late in the day Unplug any existing broadband kit then 1 Connect your new Hub 5 directly to your master phone socket using the broadband cable light grey ends and filter 2 Slide the two parts of the power supply together connect the power cable and switch on at the socket 3 Press the Power button on the back of the Hub to turn it on 4 Wait a couple of minutes Coloured lights will...

Page 3: ... com getwifi BT Cloud With BT Cloud you get secure access to your stuff online whenever and wherever you want using your computer tablet or smartphone All you need is an internet connection BT email You can access your BT email account from anywhere at any time To sign in go to bt com email Online security We want to make your time online as safe as we can for you and your family That s why we inc...

Page 4: ... supports and where you are To find out more go to bt com help dualband Use a BT Dual band ac Dongle for Windows optional The BT Home Hub 5 supports high speed 5GHz wireless 802 11ac standard To use this you need a supporting device or a BT Dual band Dongle which works with most PCs not Macs Wireless 802 11ac will give you the best performance possible but your Hub also works with older wireless s...

Page 5: ...ds when it s ready Power light is blue Your Hub is working fine If you can t get online please check your device or computer settings with the manufacturer Power light is off Power is off or there s a problem with your power supply Check that the power switch on the back of your Hub is on the power cable s plugged in correctly at the mains and that power is on If there s still no light call us on ...

Page 6: ...11 4567 We re usually less busy between 10am and 6pm Broadband light is red You ve tried to log in with the wrong username and password The BT Home Hub is suitable only for BT Broadband It is not suitable for any other broadband providers or BT Business Broadband lines Reset your Hub s password to its factory setting shown on the card that came with your Hub by using a paper clip to press the rece...

Page 7: ...red Office 81 Newgate Street London EC1A 7AJ Written and designed by The Art Design Partnership and Muse Publishing Websites in this booklet are for illustration only BT isn t responsible for content of third party sites Version number SI 4 1 Call 0800 800 150 to get this leaflet in Braille large print and audio CD You can get help in four ways 1 Go to bt com help The quickest and easiest way to g...

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