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Information And Troubleshooting Manual

BT Home Hub 5, Information And Troubleshooting Manual

Introducing the Bluepath Home Hub 5, revolutionizing your connected home experience. The step-by-step Setup Manual ensures a hassle-free installation process, providing comprehensive instructions for effortless configuration. Easily download the free manual from our website and unleash the full potential of your smart home with the Bluepath Home Hub 5.

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Information and

troubleshooting guide

for BT Infinity

BT Home Hub 5

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Summary of Contents for Home Hub 5

Page 1: ...Information and troubleshooting guide for BT Infinity BT Home Hub 5 ...

Page 2: ...ady That might be late in the day Unplug any existing broadband kit then 1 Connect your new Hub 5 directly to your master phone socket using the broadband cable light grey ends and filter 2 Slide the two parts of the power supply together connect the power cable and switch on at the socket 3 Press the Power button on the back of the Hub to turn it on 4 Wait a couple of minutes Coloured lights will...

Page 3: ... com getwifi BT Cloud With BT Cloud you get secure access to your stuff online whenever and wherever you want using your computer tablet or smartphone All you need is an internet connection BT email You can access your BT email account from anywhere at any time To sign in go to bt com email Online security We want to make your time online as safe as we can for you and your family That s why we inc...

Page 4: ... supports and where you are To find out more go to bt com help dualband Use a BT Dual band ac Dongle for Windows optional The BT Home Hub 5 supports high speed 5GHz wireless 802 11ac standard To use this you need a supporting device or a BT Dual band Dongle which works with most PCs not Macs Wireless 802 11ac will give you the best performance possible but your Hub also works with older wireless s...

Page 5: ...ds when it s ready Power light is blue Your Hub is working fine If you can t get online please check your device or computer settings with the manufacturer Power light is off Power is off or there s a problem with your power supply Check that the power switch on the back of your Hub is on the power cable s plugged in correctly at the mains and that power is on If there s still no light call us on ...

Page 6: ...11 4567 We re usually less busy between 10am and 6pm Broadband light is red You ve tried to log in with the wrong username and password The BT Home Hub is suitable only for BT Broadband It is not suitable for any other broadband providers or BT Business Broadband lines Reset your Hub s password to its factory setting shown on the card that came with your Hub by using a paper clip to press the rece...

Page 7: ...red Office 81 Newgate Street London EC1A 7AJ Written and designed by The Art Design Partnership and Muse Publishing Websites in this booklet are for illustration only BT isn t responsible for content of third party sites Version number SI 4 1 Call 0800 800 150 to get this leaflet in Braille large print and audio CD You can get help in four ways 1 Go to bt com help The quickest and easiest way to g...

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