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“Call forwarding for when I’m out
and about - well that’s a real bonus”

“We’re closed for lunch
but open for business”

“We don’t waste time calling

engaged numbers again.

Featureline does it for us”

“We find it’s the best way of 

dealing with emergency calls”

“I know who’s calling before 
I pick up the phone”

“We look so much more professional 

and caring in the eyes of our customers - 

it gives us much more flexibility”

Summary of Contents for Featureline

Page 1: ...Featureline Site User Guide To make an external call press 9 followed by the telephone number ...

Page 2: ...for business We don t waste time calling engaged numbers again Featureline does it for us We find it s the best way of dealing with emergency calls I know who s calling before I pick up the phone We look so much more professional and caring in the eyes of our customers it gives us much more flexibility ...

Page 3: ...ogrammed with the Features It will enable you to maximise the potential of Featureline without the need to use access codes to activate the features In addition the phone gives you a liquid screen display loudspeaker and an indicator light that enhances the Call Minder service The Featureline phone can be bought by phoning 0800 400 400 or online from our partner site www dabs4work com 3 ...

Page 4: ...r 25 Code Calling 26 Repeat Last Call 27 Caller Return 1471 28 Caller Return Erasure 29 Optional Free Features Call Barring 30 Introduction to Hunt Group 32 Hunt Group Diversion 34 Hunt Group Do Not Disturb 36 Featureline for Phone Systems 46 Optional Chargeable Features Caller Display 38 Hunt Group Queuing 39 Direct Call 40 Local Link 40 Call Minder 41 Remote Call Diversion for System X 48 Remote...

Page 5: ...tomer If you receive any other message you are a System X customer Next step Now you have established which type of exchange you are served by You also need to know the line set up i e is it a single line or part of Hunt Group You can check this by doing the following For System Y customers Press 121 For System X customers Press 003 If you receive the message Sorry the service requested is not ava...

Page 6: ... to make an external call eg 9 9 999 Please note You should have contacted your switch maintainer to ensure your PBX can accommodate the additional 9 if your lines are terminating on your switch Any equipment attached to your Featureline that auto dials an external number will have to be reprogrammed to accommodate the 9 eg PDQ Fax Machines etc Internal Calls To make an internal call just dial the...

Page 7: ... Fax Machines etc Receiving Calls With Featureline you will hear different types of ringing patterns these are to help you identify the type of call you are about to receive The three different types are Calls from internal extensions Calls from external telephone numbers Calls which you have programmed to ring you back NB When receiving a call the incoming number will be prefixed with a 9 if you ...

Page 8: ...unt Group please refer to page 36 for Hunt Group Diversion Diversion of all incoming calls You can divert immediately all incoming calls to any directly dialable number To switch on 21 then either extension number or 9 telephone number To check 21 To cancel 21 Diversion On Busy To avoid losing that important call when you are busy on a call divert your incoming calls to another number To switch on...

Page 9: ...r 6 rings To switch on 61 then either extension number or 9 telephone number To check 61 To cancel 61 Diversion Override eg If a manager has diverted all calls to a secretary it is possible for the secretary to override the divert for important calls Wait for dial tone 60 extension number RECALL Codes 9 Don t forget to dial 9 for an outside line ...

Page 10: ...th a new number You don t need to cancel the old number first The diverted part of the call eg from your Featureline to the telephone number you have diverted to will be billed to your Featureline as if it were a normal call at the appropriate rate Diversion On No Reply operates after approximately 15 seconds or 6 rings if the destination phone is free Where Call Minder has been provided the inter...

Page 11: ...11 Don t forget to dial 9 for an outside line For your notes ...

Page 12: ... Up Your extension can pick up and answer an incoming call to any extension on your premises To pickup any call 52 Directed Call Pick Up You can use Directed Call Pick Up to answer a call that is ringing on a specific extension on your premises To pick up a call on a specific extension 52 The number of the extension which is ringing 58 The number of the extension which is ringing Codes X Y ...

Page 13: ... extension Wait for dial tone 52 The number of the extension which is ringing Wait for dial tone 58 The number of the extension which is ringing Notes for your guidance Call Pick Up will answer the call that has been ringing the longest Call Pick Up operates across all the Featurelines on your premises or within its own Pick Up group RECALL RECALL RECALL Codes X Y ...

Page 14: ...number If the destination phone is ringing either Replace your handset this transfers your caller to a ringing phone or Wait for the phone to be answered announce caller replace your handset transfers your caller to the other person If the destination phone is answered but you decide you do not wish to transfer the call Wait for dial tone press 1 ends your current call and returns you to your orig...

Page 15: ... during a call Wait for dial tone extension number If the destination extension is engaged Replace your handset to transfer to the busy extension Enquiry Call allows you to put your original call on hold make a call to another phone then return to your original caller During a call to make an enquiry call Wait for dial tone then extension number or 9 telephone number To switch between calls Wait f...

Page 16: ...nsion the caller will hear ringing tone and the Call Waiting announcements With Transfer to Busy only one call is able to wait for an extension to become free During an Enquiry Call or whilst a call is being transferred callers will receive a message asking them to hold the line Call Transfer or Enquiry Call cannot be used when Call Waiting is active and a call is waiting Codes X Y ...

Page 17: ...17 Don t forget to dial 9 for an outside line For your notes ...

Page 18: ...ial tone press 1 Ends the current call and connects you to the waiting caller To reject a call which is waiting Wait for dial tone press 0 This rejects the waiting call and turns off the bleep The waiting caller will be disconnected No more calls will be offered until you have finished your current call RECALL RECALL RECALL Codes Call Waiting lets you know while you re engaged on another call that...

Page 19: ...l Waiting is only activated on incoming calls from external numbers If you do nothing when you hear the bleeps it will stop automatically after approximately 30 seconds and the waiting caller will be disconnected When a call is waiting Call Transfer will not operate Call Waiting is not available on lines within a Hunt Group X Y ...

Page 20: ... press 2 This puts your current call on hold and lets you speak to the offered call Your current caller will be asked to hold Use this to switch between parties Or Wait for dial tone press 1 This ends the current call and connects you to the offered call To reject a call which is offered Wait for dial tone press 0 This rejects the offered call and turns off the bleep No more calls will be offered ...

Page 21: ...s in a Hunt Group Ring Back will not operate if the extension you are calling has Call Diversion activated to an external number The Ring Back service is not available on lines in a Hunt Group RECALL Codes Ring Back When Free sets up a call to a Featureline extension or external number that is engaged as soon as it is free Note Ring Back When Free is not available for all types of phone number eg ...

Page 22: ...rent call and return to original call Wait for dial tone press 1 Notes for your guidance It is not possible to convert a call that is waiting or being offered into a Three Way Call RECALL RECALL RECALL RECALL Codes 22 Three way calling talk to two people at the same time The other participants can be on a Featureline extension or an external line Which could be incoming or outgoing Allows you to h...

Page 23: ...ate which services are set 001 Notes for your guidance The BT exchange will provide you with voice announcements stating the list of services currently activated on that single line extension Codes General Interrogation check which features you have set up on your Featureline X Y ...

Page 24: ...HHMM Notes for your guidance There is a small charge for each call booked whether or not you answer it This charge is itemised on your bill If you don t answer a Reminder Call or the line is engaged the BT exchange will make one further attempt to get through after a few minutes Reminder Calls are not affected by Call Diversion Customers must set up each reminder call separately The service will c...

Page 25: ... or 9 telephone number 1470 then either extension number 9 telephone number Notes for your guidance You will need to withhold your number even if you are ex directory If you would like information on permanently withholding your number please call us on Freefone 9 0800 400 400 or contact your BT Account Manager Codes Withhold your Number prevent the person you are calling from seeing your phone nu...

Page 26: ...f you want to store a new number against an existing code simply store the new number which replaces the previous stored number Digits such as and cannot be stored RECALL Codes Featureline can store up to 20 of your most frequently used telephone numbers Code Calling enables you to use a short code in place of dialling long telephone numbers Once you ve set them up you ll find Code Calling extreme...

Page 27: ...er called To redial the last number called 0 Codes Repeat Last Call redials the last number you dialled It s useful for example if the number you just dialled is engaged or not being answered X Y 27 Don t forget to dial 9 for an outside line ...

Page 28: ... press 3 Notes for your guidance In some cases the number of the last caller will not be available The BT exchange will provide a voice announcement stating either You were called at date and time We do not have the caller s number to return the call OR You were called at date and time The caller withheld their number Codes Call Return tells you the telephone number of the last person who called y...

Page 29: ...to be replaced Withholding Your Number If you have requested BT to arrange for all your calls to be automatically withheld you will need to selectively release your number to activate the 1475 facility by dialling 147 9 1475 Withholding Your Number If you have requested BT to arrange for all your calls to be automatically withheld you will need to selectively release your number to activate the 14...

Page 30: ...m rate Information Services 9 152 9 154 9 144 Calls to mobile phones internal calls local and operator calls and calls starting 0800 and 0500 2 National and International calls Calls to 9 999 9 150 9 151 9 152 9 154 9 144 Calls to mobile phones internal calls local and operator calls and calls starting 0800 and 0500 2 International calls All other calls 3 All operator calls All other calls 4 Calls...

Page 31: ...ncel 34 Option Number PIN Notes for your guidance Ensure that your PIN number is not revealed to anyone Do not for example store it under a memory button If you wish to bar all outgoing calls option 1 and divert incoming calls you must set up Call Diversion first Reverse charge calls can still be accepted when outgoing call barring option 1 is switched on Codes X Y ...

Page 32: ...to the second extension if the first is engaged This means the majority of calls will be received by the first extension Cyclical Hunting Needs to be requested The BT exchange will always try to connect an incoming call to the extension following the extension which answered the previous call About your Hunt Group Certain extension features are not available on Hunt Group extensions Call Diversion...

Page 33: ...33 Don t forget to dial 9 for an outside line For your notes ...

Page 34: ...umber or 9 telephone number To check 121 To cancel 121 Diversion on Busy To avoid losing important calls when all the Hunt Group lines are busy divert the incoming calls to another number To switch on 167 then either extension number or 9 telephone number To check 167 To cancel 167 Codes There are three types of Call Diversion that you can programme on your Hunt Group X Y ...

Page 35: ... as a whole and also on your individual lines Hunt Group Diversion can only be set up on the Hunt Group as a whole Calls made to individual Hunt Group extensions will not be diverted Hunt Group Diversion services can be activated or deactivated from any line in the Hunt Group There is a distinctive dial tone to let you know when Hunt Group Diversion is set on the Hunt Group Outgoing calls can stil...

Page 36: ...alls to your direct inward dialling number will ring your phone Once activated Hunt Group Do Not Disturb is reported under General Interrogation as Incoming Call Barring is in operation It is not possible to activate Hunt Group Do Not Disturb on all lines in a Hunt Group If you try to remove the final line you will receive a message advising you it is not possible Codes With Hunt Group Do Not Dist...

Page 37: ...37 Don t forget to dial 9 for an outside line For your notes ...

Page 38: ...t allow Caller Display if the caller withholds their number If a caller is diverted to you using Call Diversion the number of the phone that made the original call will be displayed Codes Featureline Caller Display see the caller s phone or extension number if available before you answer you ll need a caller display phone or unit Enables you to personalise your greetings to your Customers X Y ...

Page 39: ...will only occur if the queue is full If active on no reply diversion will occur approximately 6 rings after the call has been presented to an extension Any incoming call which exceeds the number of calls allowed in the queue will receive engaged tone Hunt Group Queuing is an option available to Featureline Hunt Group customers With Hunt Group Queuing if all the lines in a Hunt Group are engaged in...

Page 40: ...or your guidance All the extensions on each premises are in their own Pick Up Groups Direct Call automatically connects you to your selected number Speak directly to the person you want to simply by lifting the handset eg the local taxi service NB We advise that you take Call Barring with this service Local Link connects up to 5 sites maximum 60 extensions with a single internal dialling plan full...

Page 41: ...ll Minder what to do Background noise can interfere with this and you may find it easier to use the buttons on your phone Quick routes If you know what you want to do you don t have to wait for the Call Minder instructions to finish Just follow the quick routes in this guide they tell you which buttons to press to get from the Main menu to the feature you want Codes Call Minder is an answering ser...

Page 42: ...h on off callers who left no message help greeting message PIN calling options replay save delete 0 return call 0 return call Call Minder map 7 8 9 1 2 3 Messages 1 2 3 name or greeting PIN calling options 4 extension mailboxes 6 link unlink mobile 2 Personal options skip back pause skip forward replay save delete Main menu Your extension number Main menu 1 7 5 7 9 1 5 1 Call Minder Plus For exten...

Page 43: ... options 4 extension mailboxes 6 link unlink mobile 2 Personal options 5 Print faxes skip back pause skip forward replay print save delete 7 5 7 9 1 5 1 Main menu Your extension number Main menu 1 Call Minder Premier For Faxes Don t forget to dial 9 for an outside line ...

Page 44: ...ng on 21 9 157572 Switching off 21 To take calls when you don t answer Call Minder will answer your calls only when you don t answer If you re engaged when someone tries to call you they won t be able to leave you a message You can change how quickly Call Minder answers calls from the Call Minder prompts Switching on 61 9 157572 Switching off 61 To take calls when your phone is engaged Call Minder...

Page 45: ...s Call Minder will answer all calls and your phone won t ring Switching on 121 9 157572 Switching off 121 To take calls when you don t answer Call Minder will answer your calls only when you don t answer If you re engaged when someone tries to call you they won t be able to leave you a message You can change how quickly Call Minder answers calls from the Call Minder prompts Switching on 161 9 1575...

Page 46: ...ned contact Featureline Advice Line on 0870 5133399 If the phone system is not BT supplied and or maintained you should contact your supplier maintainer Any feature activated will be set against the line and not the PBX extension Codes Connecting Featureline to a phone system enables you to incorporate the benefits of the Featureline service with a phone system PBX Please note You need to dial 99 ...

Page 47: ...47 Don t forget to dial 9 for an outside line For your notes ...

Page 48: ...ine telephone number An announcement will confirm that a diversion has been set Remote Diversion codes System X Standard Line 44 Divert all calls 65 Divert on Busy 64 Divert on No Reply Remote Diversion codes System X Hunt Group Lines 44 Divert all calls 65 Divert on Busy 64 Divert on No Reply Codes Remote Diversion enables you to remotely divert all your incoming calls to another phone Whether yo...

Page 49: ...ll confirm that a diversion has been set To check Your full Featureline telephone number PIN Diversion Code An announcement will confirm which diversion is set To cancel Your full Featureline telephone number PIN Diversion Code An announcement will confirm that a diversion has been cancelled Remote Diversion codes System Y Standard Line 21 Divert all calls 67 Divert on Busy 61 Divert on No Reply R...

Page 50: ...it www bt com If you need help Online Support www bt com business support Eg FAQ s to download additional user guides Sales Enquiries 9 Freefone 0800 400 400 contact your BT Account Manager or visit www bt com Faults To report a fault dial 9 0800 800 154 contact your BT Service Centre or visit www bt com Customer Helpline 9 0870 513 3399 available 9 00am to 5 00pm Monday to Friday If you are a Bus...

Page 51: ...ipment are provided subject to British Telecommunications plc s respective standard conditions of contract Nothing in this publication forms any part of any contract British Telecommunications plc 2008 Registered office 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 Designed by Strata Printed in England PHME 57002 11 08 FL ...

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