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If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
Cannot send text
•
Check service centre number is correct including 1470P prefix (this is for BT lines. If you have
another network provider please check the prefix number with them). In order to send and receive
text messages you must not withhold your number. If you normally withhold your number the
1470 prefix presents your number for you.
Cannot receive text
•
You will not be able to receive text messages until you have first sent a message. The first message
sent registers you with the text service.
•
More than one text messaging product is plugged into the line. Either remove the other text
(SMS) enabled products or see below "I want to use more than one text (SMS) enabled product on
my telephone line" for alternative instructions.
•
Check service centre number is correct.
•
Ensure you have subscribed to a Caller Display service and that it is active. You can check this by
noting if your phone displays your caller’s number when you receive an incoming call.
I want to use more than one text (SMS) enabled product on my telephone line
It is possible to connect more than one SMS product to the same telephone line and for both of them
to send and receive Text messages, but you must amend the final digit of both the Send and Receive
Service Centre telephone numbers first.
All BT text capable telephones are provided with the same send and receive telephone numbers, but
with two or more text capable telephones connected to the same telephone line, delivery of text
messages becomes unreliable causing the text to be delivered as a normal telephone call which when
answered will be an electronic Text to Speech message.
To overcome this problem you must keep one of the products as it is with the default Send &
Receive ending in a '9', but for the second and subsequent products you must change the final
digit of the Service Centre numbers (from the default ‘9’) to any unique number between 1 and
8 i.e for a second product change last digit from a '9' to a '1' by changing the Send number from
1470P17094009 to 1470P17094001 and the Receive number from 0800587529 to 0800587521.
For the Send number, go into
Text
-
Settings
-
Send
centre
1
- and amend the last digit and then
press
Save
…. (For Rcv. Centre, go into
Text
-
Settings
-
Rcv.
Centre
1
and amend the last digit
and then press
Save
).
Once changed, for the products that you have assigned new send and receive numbers, you need to
send a new registration text to the Fixed Line Text Service platform to register the new identity
(i.e. send a text to 00000 from the product that you changed the Send & Receive numbers).
You can then send and receive text messages from more than one product.
