BT Contour 50 User Manual Download Page 38

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you should

the dialling tone won’t go away

try setting the dialling mode to the other option (pulse or tone)
–

see page 33

. If you find that you have to set it to ‘pulse’

to make the dialling tone go away when you are dialling, contact
the Helpdesk. For contact details, see page 2.

you get a message when you are

check whether you have programmed your payphone to withhold

dialling saying ‘This service is not

your phone number –

see page 17

. If you have a payphone line,

available. Please contact BT.’

this service is not available and should be switched off.

the previous solutions don’t work

try resetting your payphone using the instructions on page 34.

you have a problem not covered in

please contact us the Helpdesk – for contact details, see page 2.

this section

Troubleshooting

2305 c50 User Guide 3.9br 23/10/2001 4:26 pm Page 37

Summary of Contents for Contour 50

Page 1: ...PROVED for connection to the telecommunications systems specified in the instructions for use subject to the conditions set out in them EC Declaration of Conformity We Marconi Interactive Systems Of Carr Lane Chorley Lancashire PR7 3JP UK Declare that model number Contour 50 Equipment Coin payphone for customer British Telecom Network connection type PSTN Class 1 2 is are in conformity with the re...

Page 2: ...br BT Contour 50 User guide 2305 c50 User Guide 3 9br 23 10 2001 4 25 pm Page 2 ...

Page 3: ... 25 Programming new coins or tokens 26 Programming exception codes 27 Cancelling exception codes 28 Charging for calls to Directory Enquiries 28 Payphone settings Setting the payment timer 29 Programming the Memory buttons 30 Setting the time and day 32 Changing your PIN 33 Setting the dialling mode 33 Troubleshooting 34 Technical information 38 Index 39 Important information Make a note of your B...

Page 4: ...ls you make are charged to your normal phone bill you will find the instructions on page 6 Money These instructions will tell you how to empty the cash box find out the amount of money the payphone has taken and reset the counter to 0 00 page 4 page 8 These are the most common features and functions which you will probably use most often For any other features see the Extra features section on pag...

Page 5: ...26 for instructions 5 As you talk keep an eye on the display The display will show how much money you have left 20 seconds before the money runs out the display will flash and you will hear a series of beeps You can add more money at any time during the call but remember that the payphone does not return any unused coins PLEASE DIAL 1 2 3 4 5 6 7 8 9 0 H 2 3 Before you make a normal payphone call ...

Page 6: ...5 6 7 8 9 Everyday features Making and answering calls To call a pre programmed memory number you will need to lift the handset and press the appropriate Memory button Wait for your call to be answered As soon as your call is answered put your money in 2305 c50 User Guide 3 9br 23 10 2001 4 25 pm Page 5 ...

Page 7: ...h box and remove the key The display will show 5 Dial the number you do not need to put any money in when your call is answered When you have finished your calls hang up The payphone will then be ready to make normal payphone calls owner call owner call pin Making an Owner call using your PIN Making an Owner call using your cash box key 3 5 6 8 9 Everyday features Making and answering calls This f...

Page 8: ...ur payphone rings you just need to lift the handset to answer the call The caller will hear a series of beeps which will let them know they are calling a payphone Answering calls br 1 2 3 4 5 6 7 8 9 0 H 2305 c50 User Guide 3 9br 23 10 2001 4 25 pm Page 7 ...

Page 9: ...the table or floor 2 Unlock the cash box and lift the cover 3 Empty the cash box tray 4 Replace the tray and lock the cash box You should check that you have locked the cash box securely by trying to lift the cover Everyday features Money 2305 c50 User Guide 3 9br 23 10 2001 4 25 pm Page 8 ...

Page 10: ...again 4 Press H to see how much money the payphone has taken since it was last reset After the last step of either method you can reset the amount to 0 00 Press 0 then H The display will flash once to confirm that you have reset it to 0 00 money money pin Checking the total money taken using your PIN Checking the total money taken using the cash box key Everyday features Money 1 2 3 4 5 6 7 8 9 Th...

Page 11: ...n tone 18 Setting the Operator tone 19 Setting the privacy feature 20 Setting an automatic switchboard code 21 Setting a manual switchboard code 22 Removing a switchboard code 23 Charging Setting call charges 24 Setting the minimum fee 25 Programming new coins or tokens 26 Programming exception codes 27 Cancelling exception codes 28 Charging for calls to Directory Enquiries 28 Payphone settings Se...

Page 12: ... page You will need the cash box key 1 Lift the handset 2 Unlock the cash box and leave the key in the lock The display will show 3 Enter your PIN 4 Press H The display will show If it still shows PIN the PIN was incorrect try entering it again If you enter the wrong PIN more than once reset your payphone using the instructions on page 34 The PIN will go back to 2802 Remember to change it again us...

Page 13: ... on your payphone when you first get it see the table on the right Start programming if you haven t already 2 Press S22H The display will show 3 Press Memory 1 to choose the type of call you want to bar or allow and keep pressing it to scroll through the choices 4 Press Program 2 to bar or allow calls The display will show the call type and whether it is barred or unbarred eg to confirm the settin...

Page 14: ...lls that are normally free eg 0800 and 0500 numbers OPERATOR Calls to the Operator on 100 and 151 DIR ENQ Calls to Directory Enquiries on 192 or 153 WORLD Calls to any other countries ASIA Calls to Australia New Zealand Singapore and Hong Kong AMERICA Calls to America Canada and the Caribbean EUROPE Calls to Europe EIRE Calls to the Republic of Ireland on numbers beginning with 00353 PREMIUM Calls...

Page 15: ...lowed or if incoming calls are barred 5 If you have barred incoming calls switch the ringer volume to Off see next page for details If you leave the ringer volume on High or Low the payphone will ring every time someone calls even if you have barred incoming calls but you will not be able to answer 6 Program another feature or lock the cash box remove the key and replace the handset SET RINGER SWI...

Page 16: ...itch the volume between high and low You will need the cash box key 1 Unlock the cash box and lift the cover 2 Switch the ringer to the volume you want you can choose high low or off 3 Close the cover and lock the cash box HIGH LOW OFF 2305 c50 User Guide 3 9br 23 10 2001 4 25 pm Page 15 ...

Page 17: ...d 3 Press Memory 1 to choose the coin you want to bar 4 Press Program 2 to stop the coin being used The display will show to show that the coin is barred 5 Press H The display will flash once to confirm the coin has been barred 6 Repeat steps 3 to 5 until you have finished 7 Program another feature or lock the cash box remove the key and replace the handset coin 1op coin 1op Barring old coins from...

Page 18: ...e on payphone lines Start programming if you haven t already 2 Press S23H The display will show if your number is withheld or if your number is not withheld 3 Press Program 2 to change the setting 4 Press H The display will flash once to confirm this service is set 5 Program another feature or lock the cash box remove the key and replace the handset withheld withheld Extra features Call handling 2...

Page 19: ...this tone off although BT recommend that you leave it on Start programming if you haven t already 2 Press S43H The display will show if the tone is on or if the tone is off 3 Press Program 2 to change the setting 4 Press H The display will flash once to confirm the setting has been changed 5 Program another feature or lock the cash box remove the key and replace the handset PID tone PID tone Setti...

Page 20: ...to turn this tone off although BT recommend that you leave it on Start programming if you haven t already 2 Press S67H The display will show if the tone is on or if the tone is off 3 Press Program 2 to change the setting 4 Press H The display will flash once to confirm the Operator tone has been changed 5 Program another feature or lock the cash box remove the key and replace the handset op tone o...

Page 21: ... feature on The factory setting for the privacy feature is off If you want to transfer calls to the payphone make sure the payphone handset is lifted before you put down the handset on the other phone Start programming if you haven t already 2 Press S77H The display will show if privacy is on or if privacy is off 3 Press Program 2 to change the setting 4 Press H The display will flash once to conf...

Page 22: ...e 2 Start programming if you haven t already 2 Press S72H The display will show 3 Enter the code 4 Press H The display will show 5 Press H The display will show This is the length of time the payphone waits to get an outside line before it dials the phone number 6 To change the length of the pause you can increase the pause by pressing Program 2 decrease the pause by pressing Memory 2 7 Press H Th...

Page 23: ... an outside line before it dials the phone number 6 Press H The display will show 7 Press the first digit of your extension numbers This will tell the payphone which extensions it may call 8 Press H The display will show with the code number you programmed to confirm your choice 9 Program another feature or lock the cash box remove the key and replace the handset PBX code extension user keyed auto...

Page 24: ...ady 2 Press S72H The display will show with the number you programmed 3 Press REDIAL The display will show 4 Press H The display will show 5 Program another feature or lock the cash box remove the key and replace the handset PBX PBX code PBX code 2305 c50 User Guide 3 9br 23 10 2001 4 26 pm Page 23 ...

Page 25: ...ure or lock the cash box remove the key and replace the handset Setting call charges 3 MEMORY 2 Type of call Number of seconds callers get for 10p at some example charge rates Band Rate 75 100 150 200 Local Daytime 73 3 55 0 36 7 27 5 Cheap 73 3 55 0 36 7 27 5 Weekend 73 3 55 0 36 7 27 5 National Daytime 73 3 55 0 36 7 27 5 Cheap 73 3 55 0 36 7 27 5 Weekend 73 3 55 0 36 7 27 5 Mobile Daytime 10 7 ...

Page 26: ...he call Start programming if you haven t already 2 Press S64H The display will show the current minimum fee 3 To change the minimum fee you can increase the fee by pressing Program 2 decrease the fee by pressing Memory 2 4 Press H The display will flash once to confirm the minimum fee is set 5 Program another feature or lock the cash box remove the key and replace the handset 3 MEMORY 2 2305 c50 U...

Page 27: ...in the payphone will not be able to accept it Start programming if you haven t already 2 Press S86H The display will show 3 Insert the first coin or token The display will show 4 Continue to insert coins or tokens until the display shows If the display shows the new coin or token is too similar to an existing coin and can t be used 5 To set the value of the coin or token you can increase the value...

Page 28: ...move through the different call charge types The different call charge types are BARRED FREE FEE 0 50 DIR ENQ WORLD ASIA AMERICA EUROPE EIRE PREMIUM MOBILE NATIONAL AND LOCAL If you want to charge a fixed fee for a type of call regardless of the length go to FEE 0 50 and use Program 2 to increase the value or Memory 2 to decrease the value If you choose this option the caller will only have to put...

Page 29: ...ther feature or lock the cash box remove the key and replace the handset Your payphone is set to charge 50p for a call to Directory Enquiries If you would like to you can alter this charge Start programming if you haven t already 2 Press S37H The display will show 3 To alter the fee for a call to Directory Enquiries you can increase the fee by pressing Program 2 decrease the fee by pressing Memory...

Page 30: ... 2 Press S78H The display will show to show the factory setting of 39 seconds 3 To change the length of time you can increase the time by pressing Memory 3 decrease the time by pressing Memory 4 enter a time using the number keys 4 Press H The display will flash once to confirm the length of time has been set 5 Program another feature or lock the cash box remove the key and replace the handset Tim...

Page 31: ...u want to program the number into The display will show the type of call band the payphone will use for calls to this number for instance 5 Press Memory 1 to change the call band and keep pressing it to scroll through the choices it doesn t matter if you have programmed a phone number into the Memory 1 button you can still use it to select a call band To set a fixed fee press Memory 1 until the di...

Page 32: ... DISPLAY RELEASE Press the part of the lever under the D of the sticker you will need to press quite hard The front of the display cover will come out slightly It is best to slide something flat under this corner and gently lever the display cover out 10 Write the name of the business or service in the space on the card 11 Replace the card and press the display cover into place until it clicks 12 ...

Page 33: ...ime is correct the payphone uses the 24 hour clock To change the time you can move the time forward by pressing Program 2 move the time backward by pressing Memory 2 enter the current time using the number keys 4 Press H 5 Press S32H The display will show the current day 6 Check the day is correct To change the day you can move the day forward by pressing Program 2 move the day backward by pressin...

Page 34: ...y will show 3 Enter your new PIN If you make a mistake finish entering a number then enter your new PIN again 4 Press H The display will flash once to confirm your new PIN is set 5 Program another feature or lock the cash box remove the key and replace the handset The normal setting is TouchTone dialling If the dialling tone doesn t go away when you dial a number switch to Pulse dialling and try a...

Page 35: ...etting your payphone When you reset your payphone the PIN will return to the default 2802 You will need to change it to one you have chosen using the instructions on page 33 1 Unplug the payphone lead from the phone socket 2 Lift the handset 3 Unlock the cash box and lift the cover 4 Press the reset button The button is just above the hinge and is marked by a label You will need a matchstick or a ...

Page 36: ... tapping the side of the payphone or gently shaking it Once you have dislodged the coin you will have to reset your payphone see page 34 the display shows BARRED check that the payphone allows the type of calls you are trying to make see page 12 If the payphone is programmed correctly but still shows BARRED contact the Helpdesk For contact details see page 2 Troubleshooting 2305 c50 User Guide 3 9...

Page 37: ...ayphone s original PIN reset your payphone using the instructions on page 34 Once you have done that do not forget to replace the default PIN with one you have chosen you lose the cash box keys call the Tetrel Key Helpline on 0800 373 085 You will need the key number or the serial number of your payphone These numbers should be written on page 2 If you did not write the numbers down you will find ...

Page 38: ...heck whether you have programmed your payphone to withhold dialling saying This service is not your phone number see page 17 If you have a payphone line available Please contact BT this service is not available and should be switched off the previous solutions don t work try resetting your payphone using the instructions on page 34 you have a problem not covered in please contact us the Helpdesk f...

Page 39: ...ollowing information details of limitations of access to the 100 Operator service what happens to unused coins the minimum payment to make a call the method of payment the full postal address of the location of the payphone the person who should be contacted about caller complaints how calls are charged an indication that 999 and 112 calls are free a warning that calls may be overheard where other...

Page 40: ...oving 31 Exception codes programming 27 cancelling 28 Helpdesk contact details 2 Identification tone setting 18 Key lost 36 Memory buttons programming 30 using 5 Minimum fee setting 25 Money checking 9 resetting 9 Operator tone setting 19 Owner calls 6 PBX see Switchboard Payment timer setting 29 PIN changing 33 Privacy setting 20 Programming 11 Reset button 34 Resetting 34 Ringer switch 15 Serial...

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