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A97544

If inducer and burners continue to operate, check for 24v at the 
gas valve. If 24v are present, verify that the thermostat is open 
across R and W. If no voltage is present, turn the gas valve 
control knob or switch to the OFF position. Replace gas valve.

Is indoor blower on ?

24v should be present across Com and W at furnace control. If 
not, check for:
1. Open thermostat.
2. Open 24-v fuse (FU1) – Code 24.
3. Failed transformer.

If Code 23 is displayed, the pressure switch(es) is stuck closed. 
Replace switch and/or check pressure tube for blockage.

System malfunction – Code 21.

115v should be present at the inducer motor. If so, replace inducer 
motor. If not, check 115-v wiring.

Is Code 31 (high-gas-heat only), 32, 33, or 34 displayed?  Check 
code information label to diagnose.

Check polarity of 115-v power at J-box and control. Twinned 
furnace polarities must match – rapid flashing LED.

Check ground continutity from J-box to control.

Check flame sensor microamps (4.0 nominal; 0.5 minimum for 
control to recognize flame).

24v should be present across R and Com. If not, check for:
1. Open limit switch (LS) – Code 13 or 33.
2. Open flame rollout switch (FRS) – Code 13 or 33.

24v should not be present across R and G. If so, set thermostat 
FAN to AUTO mode.

If not, check for:
1. Satisfied thermostat.
2. Open inlet gas pressure switch (when used).
3. Open pressure switch (LPS) – Code 32.
4. Open draft safeguard switch (DSS) – Code 32
5. Open auxilliary limit (ALS)(downflow only) – Code 32.
6. Open 24-v fuse (FU1) – Code 24.
7. Open limit switch (LS) – Code 13 or 33.
8. Open flame rollout switch (FRS) – Code 13 or 33.
9. Check 115-v line voltage –  LED off.

Check for sources of electrical noise interference (electronic air 
cleaners, nearby TV, or radio antennas).

If Code 32 is displayed check for:
1. Open gas inlet pressure switch (when used).
2. Open pressure switch (LPS) and/or tube – Code 32.
3. Open draft safeguard switch (DSS) – Code 32.
4. Open auxiliary switch (ALS)(downflow only) – Code 32.
5. Check all low-voltage wiring connections.

115v should be present at the ignitor. If so, replace the ignitor; if not, 
check 115-vac wiring to ignitor.

LPS, DSS, or ALS open while HPS if closed (high-gas-heat only) – 
Code 43.

Is the gas valve control knob or switch in the OPEN or ON position?
24v should be present across the gas valve terminals C and M/P 
(and C and HI for high-stage gas test) during the 7 sec ignition 
trial. If not, check all low-voltage wiring connections to valve.

If 24v are present, and main gas does not flow:
1. Supply pressure between 4.5- and 13.6-in. wc. If not, adjust 
supply pressure.
2. If supply pressure is between 4.5- and 13.6-in. wc, replace gas 
valve.

Check ignitor position.

Check burner carryover gap.

Check gas supply pressure (4.5-in. wc minimum).

Check manifold pressure (1.3- to 1.7-in. wc for low-stage gas;
3.2- to 3.8-in. wc for high-stage gas).

Check for proper orifice size.

Control will attempt to light burners 4 times (approximately 1 minute 
between attempts – Code 34). Voltage is present at the gas valve for 7 
sec during each ignition trial. System will lockout after 4 attempts. 

115v should be present at the blower motor. If so, check capacitor.
If capacitor is OK,  replace blower motor. If 115v are not present at 
the blower motor, check all 115-v wiring to motor.

Cycle 115-v power

off for 3 sec, then on.

Continuous LED?

Draft inducer motor starts.

Is Code 22 displayed? 

15-sec inducer pre-purge.

Set thermostat to call for heat.

Set FAN to AUTO mode. 

Turn thermostat OFF.

On furnace control, note current 

settings for setup switches 1 (SW-1) 
and 2 (SW-2) then set SW-1 to OFF 

and SW-2 to ON

If LED is flashing rapidly, check line voltage polarity.

If Code 24 is displayed, check for blown fuse.

If LED is OFF, check line voltage and 24-v transformer.

If Code 45 is displayed, replace control. 

TROUBLESHOOTING

GUIDE

NOTES:

WARNING

ELECTRICAL SHOCK HAZARD

ONLY QUALIFIED AND TRAINED
SERVICE PERSONNEL SHOULD

PERFORM THIS PROCEDURE

!

Flame present when not normal.

Replace gas valve.

Ignitor warms up and glows

orange/yellow;  17-sec warm-up.

START

Yes

No

Yes

Main burners ignite.

Yes

No

Yes

Main burners stay on.

Turn thermostat to OFF; gas valve

shuts off burners; 5-sec inducer 

post purge.

Indoor blower motor stops after

90, 135, 180, or 225 sec.

Yes

Yes

Furnace runs until call for

heat ends.

Yes

No

No

No

No

No

No

No

Indoor blower motor starts on

heating speed after 45-sec

warm-up period.

No

Yes

Yes

Yes

Yes

Yes

No

Replace control only if all checks

are OK. 

No

Replace control only if Code 45 is

displayed, or if all checks are OK. 

No

No

Replace control if Code 45 is dis-

played, or if all checks are OK.

Clean flame sensor if microamps

are below nominal. 

No

Replace control only if Code 45 is

displayed, or if all checks are OK. 

No

Replace control only if Code 45 is

displayed, or if all checks are OK. 

No

Replace control only if Code 45 is

displayed, or if all checks are OK. 

No

Replace control only if Code 45 is

displayed, or if all checks are OK. 

No

Refer to information label on blower compartment door
for procedure for use of LED status codes and problem
solving suggestions.
LED indicator is viewed through window in blower
compartment door.
If 115-vac power is de-energized or interrupted during a
call for heat, the indoor blower will run for 90 sec before
a gas heating cycle begins – Code 12.
After replacing any component, verify correct operating
sequence.

1.

2.

3.

4.

Heating sequence of operation

complete.  Remove blower door,

move setup switch 1 (SW-1) to ON

position and repeat process to check

high-stage gas heat operation.

(When finished return SW-1 and

SW-2 to original desired settings.)

No

24v should be present across R
and Com. If not, check for:

Open flame rollout switch
(FRS) – Code 33.
Open limit switch (LS) –
Code 33.
Check all low-voltage wiring
connections.

1.

2.

3.

Replace control only if Code 45 is

displayed, or if all checks are OK. 

—10—

Summary of Contents for 330JAV

Page 1: ...ted States follow all safety codes including the National Fuel Gas Code NFPA No 54 1996 ANSI Z223 1 1996 In Canada refer to the current edition of the National Standard of Canada CAN CGA B149 1 and 2...

Page 2: ...commercial sources may also be used to prevent ESD damage CARE AND MAINTENANCE For continuing high performance and to minimize possible equip ment failure it is essential that periodic maintenance be...

Page 3: ...ter through filter from opposite direction of airflow e Rinse and let dry Oiling or coating of filter is not recommended or required f Place filter in furnace g Replace blower and control access doors...

Page 4: ...alified service technician NOTE Deposits of soot and carbon indicate the existence of a problem which needs to be corrected Take action to correct the problem If it becomes necessary to clean heat exc...

Page 5: ...ctors leading to control 13 Reconnect vent pipe to relief box When applicable replace vent pipe enclosure 14 Replace blower door only 15 Turn power and gas to ON 16 Set thermostat and check furnace fo...

Page 6: ...connect and reconnect of red wire Fig 9 Heating and Cooling Application Wiring Diagram for Single Stage Thermostats and Single Speed Condensing Units A97443 115 V FUSED DISCONNECT SWITCH WHEN REQUIRED...

Page 7: ...condition E Troubleshooting Refer to service label See Fig 12 Page 10 contains a trouble shooting guide This guide can be a useful tool in isolating furnace operation problems Beginning with the word...

Page 8: ...itches ALS1 2 used on some horizontal and some downflow models 7 This wire must be connected to furnace sheet metal for control to prove flame 8 Factory connected when LGPS not used RED LS FRS2 RED RE...

Page 9: ...DOWNFLOW ONLY SWITCH DID NOT CLOSE OR REOPENED Check for Proper vent sizing and condensate pitch with side wall vent Low inducer voltage 115v Blower motor and capacitor Defective inducer motor Defect...

Page 10: ...eck for proper orifice size Control will attempt to light burners 4 times approximately 1 minute between attempts Code 34 Voltage is present at the gas valve for 7 sec during each ignition trial Syste...

Page 11: ...11...

Page 12: ...video based formats and materials All include video and or slides plus companion book Classroom Service Training plus hands on the products in our labs can mean increased confidence that really pays d...

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