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Cause
Action
Interface
Your security software
blocks your machine's
access to the network.
Some security software might block access without showing a security
alert dialog box even after successful installation.
To allow access, see the instructions for your security software or ask
the software manufacturer.
Wired/Wireless
Your Brother machine was
not assigned an available
IP address.
•
Confirm the IP address and the Subnet Mask.
Verify that both the IP addresses and Subnet Masks of your
computer and the Brother machine are correct and located on the
same network.
For more information about how to verify the IP address and the
Subnet Mask, ask your network administrator.
•
Windows
Confirm the IP address and the Subnet Mask using the Network
Connection Repair Tool.
•
Mac
Check your network devices using the ping command. For more
information on how to confirm your network settings, see
Related
Information
:
Check Network Devices Using the Ping Command
.
Wired/Wireless
The failed print job is still
in your computer's print
queue.
•
If the failed print job is still in your computer's print queue, delete it.
•
Otherwise, double-click the printer icon in the following folder and
cancel all documents:
-
Windows 10, Windows Server 2016, and Windows Server 2019
Click
>
Windows System
>
Control Panel
. In the
Hardware and Sound
group, click
View devices and printers
.
-
Windows 8.1
Move your mouse to the lower right corner of your desktop.
When the menu bar appears, click
Settings
>
Control Panel
.
In the
Hardware and Sound
group, click
View devices and
printers
.
-
Windows Server 2012 R2
Click
Control Panel
on the
Start
screen. In the
Hardware
group, click
View devices and printers
.
-
Windows Server 2012
Move your mouse to the lower right corner of your desktop.
When the menu bar appears, click
Settings
>
Control Panel
.
In the
Hardware
group, click
View devices and printers
>
Printers
.
-
Windows 7
Click
(Start)
>
Devices and Printers
.
-
Windows Server 2008
Click
Start
>
Control Panel
>
Printers
.
-
Mac
Click
System Preferences
>
Printers & Scanners
.
Wired/Wireless
Your Brother machine is
not connected to the
wireless network.
Print the WLAN Report to check the error code on the printed report.
Wireless
If you have checked and tried all of the above, but your Brother machine still cannot print and scan, uninstall the
drivers (Windows) and the Brother software and reinstall the latest version of both.
507
Summary of Contents for MFC-J4335DW
Page 35: ...Home Paper Handling Paper Handling Load Paper Load Documents 28 ...
Page 58: ...Related Topics Load Envelopes in the Paper Tray 1 51 ...
Page 87: ...Home Print Print from Your Computer Mac Print from Your Computer Mac Print Using AirPrint 80 ...
Page 158: ... WIA Driver Settings Windows 151 ...
Page 243: ...Related Information Store Fax Numbers 236 ...
Page 275: ...Home Fax PC FAX PC FAX PC FAX for Windows PC FAX for Mac 268 ...
Page 285: ...Related Information Configure your PC Fax Address Book Windows 278 ...
Page 294: ...Related Information Receive Faxes Using PC FAX Receive Windows 287 ...
Page 295: ...Home Fax PC FAX PC FAX for Mac PC FAX for Mac Send a Fax Using AirPrint macOS 288 ...
Page 322: ...Related Topics Wi Fi Direct Overview Configure a Wi Fi Direct Network Manually 315 ...
Page 368: ...Home Security Use SNMPv3 Use SNMPv3 Manage Your Network Machine Securely Using SNMPv3 361 ...
Page 370: ...Related Topics Access Web Based Management 363 ...
Page 374: ...Related Topics Access Web Based Management Configure Certificates for Device Security 367 ...
Page 380: ...Related Information Configure an IPsec Template Using Web Based Management 373 ...
Page 425: ...Related Information Set Up Brother Web Connect 418 ...
Page 469: ... Paper Handling and Printing Problems Clean the Paper Pick up Rollers for Paper Tray 2 462 ...
Page 527: ...Related Topics Telephone and Fax Problems Other Problems 520 ...
Page 532: ... Clean the Print Head Using Web Based Management 525 ...
Page 542: ...Related Topics Error and Maintenance Messages Paper Handling and Printing Problems 535 ...
Page 634: ...Related Information Appendix 627 ...